Application Support Specialist - CRM

TN United Kingdom; Staines-upon-Thames; Hybrid; GBP 48,000 - 56,000; Full time

Job summary

A leading company in health technology is seeking an Application Support Specialist for CRM in Staines-upon-Thames. You will provide comprehensive support for Microsoft Dynamics 365, ensuring smooth operations and collaborating with various teams. The role offers flexible working options and a competitive salary, making it ideal for those passionate about technology and customer focus.

Benefits

25 days holiday

Health insurance

Pension

Onsite gyms or discounts

Qualifications

• Experience in supporting and administering Microsoft Dynamics 365.
• Technical support experience, flexibility, and strong communication skills.

Responsibilities

• Provide support for Microsoft Dynamics 365 across the UK business.
• Monitor system performance and troubleshoot issues.
• Collaborate with business users and IT teams.

Skills

Microsoft Dynamics 365

Microsoft Power Platform

C#

Technical support

Agile

ITIL

Education

Microsoft certifications

Tools

ServiceNow

Microsoft Azure

Job description

Application Support Specialist - CRM, Staines-upon-Thames

Client: Bupa

Location: Staines-upon-Thames, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: df829e0cf23a

Job Views: 3

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description:

Application Support Specialist – CRM

Locations: Salford (M50 3SP) or Staines (TW18 3DZ). Flexible / Hybrid working options (1 day a week in office preferred). Permanent, full-time (37.5 hours).

Salary: From £48,000 (negotiable depending on experience and location).

About Bupa: We make health happen. At Bupa, we’re passionate about technology and making a real impact on lives through innovative projects. Join us to be part of our digital & data strategy and develop your career.

Role Responsibilities:

• Provide comprehensive support for Microsoft Dynamics 365 across the UK business.
• Monitor system performance, troubleshoot issues, support software implementations, and ensure smooth operation of applications.
• Collaborate with business users, vendors, and IT teams to deliver effective support.

How you’ll help us make health happen:

• Serve as the technical authority within your domain.
• Perform development, support, or environment configuration tasks.
• Assess and validate technical solutions and designs.
• Participate in implementation, change control, and release planning.
• Adhere to delivery standards, methodologies, and frameworks.
• Contribute to software architecture and infrastructure decisions.
• Own and resolve IT issues impacting operations.
• Build relationships across IT teams and promote customer focus.
• Support continuous improvement and address performance concerns.
• Assist with onboarding and knowledge sharing.
• Respond to incidents and support 24/7 on-call responsibilities.

Key Skills & Qualifications:

• Supporting and administering Microsoft Dynamics 365.
• Proficiency in Microsoft Power Platform (Power Apps, Power Automate, Power Pages).
• Familiarity with Microsoft Azure portal.
• Microsoft certifications (e.g., MB-910, PL-900) are advantageous.
• Knowledge of C# and experience with ITSM tools (e.g., ServiceNow) are a plus.
• Technical support experience, flexibility, resilience, and strong communication skills.
• Experience in matrix-managed teams and understanding of SDLC, Agile, and ITIL processes.

Benefits:

Including 25 days holiday, health insurance, pension, onsite gyms or discounts, and more.

Why Bupa?

We’re committed to diversity and inclusion, encouraging applications from diverse backgrounds. Bupa is a Level 2 Disability Confident Employer, ensuring fair treatment and reasonable adjustments during recruitment.