Customer Service Advisor

TN United Kingdom; Cheltenham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in the British design industry is looking for a Customer Service Advisor to manage customer inquiries and process sales orders. The role requires excellent communication skills and the ability to work under pressure. This position operates Monday to Friday, 9am to 5pm.

Qualifications

• Previous experience in a customer services/telephone sales role.
• Excellent telephone manner and ability to remain calm under pressure.

Responsibilities

• Daily contact with customers via telephone and email.
• Using Sage to process orders and returns.
• Working with sales teams to ensure client satisfaction.

Skills

Customer Service

Communication

Organizational Skills

Tools

Sage

MS Office

Job description

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Pitch is delighted to be supporting an award-winning business operating at the heart of the British design industry within optics.

Our client designs their products and works with manufacturing partners across Europe and the Far East to produce premium, cutting edge pieces. Driven by trends within the fashion industry, they have several ranges, premium licensed brands and own brands.

They are seeking a Customer Service Advisor to join their busy office and handle customer enquiries and process sales orders on time. Given the rural location of the office, you must have your own transport.

Key duties will include:

• Daily contact with customers via telephone and email.
• Using Sage to process orders and returns.
• Working with the sales teams to ensure client satisfaction at all times.

Experience needed:

• Previous experience in a customer services/telephone sales role.
• Excellent telephone manner and the ability to remain calm under pressure.
• Adaptable and highly organised.
• Working knowledge of MS Office.

This is a role Monday to Friday, from 9am – 5pm.