Operations Administrator

TN United Kingdom; Harrogate; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Harrogate seeks a proactive Operations Administrator to enhance daily operations. This role involves coordinating job schedules, managing CRM systems, and ensuring excellent client communication. Ideal candidates will possess strong organizational skills and a professional demeanor, contributing to an efficient and effective team environment.

Qualifications

• Proven experience in an administration role.
• High level of accuracy and attention to detail.

Responsibilities

• Coordinate and schedule site technicians.
• Maintain and update the company’s CRM system.
• Act as a key point of contact for clients.

Skills

Organisational Skills

Communication

Multitasking

Attention to Detail

Initiative

Education

Administration Experience

Tools

Microsoft Office

CRM Systems

Job description

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We are looking for a highly organised and proactive Operations Administrator to join our client's established team. This pivotal role sits at the centre of daily operations and plays a vital part in ensuring everything runs smoothly—from job scheduling and CRM management to client communication and coordination. This is a dynamic position that requires initiative, excellent communication skills, and the ability to handle a wide variety of tasks efficiently.

Key Responsibilities:

1. Job Scheduling: Coordinate and schedule site technicians, ensuring resources are efficiently allocated and jobs run smoothly.
2. CRM Management: Maintain and update the company’s CRM system; attach relevant RAMS, permits, and documentation to job records.
3. Client Liaison: Act as a key point of contact for clients—handling enquiries, providing updates, and ensuring an excellent customer experience.
4. Permit Applications & Equipment Hire: Apply for permits and organise the hire of plant equipment required for jobs.
5. Vehicle & Equipment Management: Schedule vehicle maintenance, ensuring fleet compliance and operational readiness.
6. Administrative Support: Handle day-to-day office administration and coordination tasks to support wider team operations.
7. HR & Staff Support: Manage holiday bookings, coordinate staff training sessions, and provide general HR administrative support.

Required Skills & Experience:

• Proven experience in an administration role
• Strong organisational and multitasking abilities
• Excellent verbal and written communication skills
• Confident and professional telephone manner
• Experience with CRM systems (preferred)
• Comfortable interacting with demanding or detail-oriented clients
• High level of accuracy and attention to detail
• Able to work independently and take initiative
• Proficient in Microsoft Office (Outlook, Word, Excel)