Operations Administrator

Restore plc; Greater Manchester; On-site; GBP 27,000; Full time

Job summary

Restore plc, a leading secure shredding provider, is seeking an Operations Administrator in Manchester. The role involves coordinating daily operations, supporting customer inquiries, and maintaining efficient workflows. This full-time position promises a dynamic environment where organizational skills and communication are key. Join a company committed to security and environmental responsibility.

Benefits

Annual Leave – 25 days + bank holidays

Life Assurance – 2x basic annual salary

Free Onsite Parking

Employee Assistance Programme

Eye Care Support

Qualifications

• Proactive, problem-solving mindset essential.
• Experience in a customer-focused environment required.
• Detail-oriented and organized individuals will thrive.

Responsibilities

• Handle enquiries from colleagues and customers, providing accurate support.
• Enter orders and contracts efficiently.
• Assist with daily route planning and adjustments.

Skills

Communication

Problem-solving

Organizational Skills

Customer Service

Tools

Microsoft Office

Job description

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Role: Operations Administrator
Location: Manchester, M17 (Trafford Park)
Contract type: Permanent, Full Time
Hours of work:09:00-17:00 Monday to Friday
Salary:£26,218.58

About Restore Datashred
Restore Datashred is one of the UK’s leading secure shredding providers, trusted by thousands of businesses to keep their sensitive information safe. We specialise in the secure destruction of confidential data—whether that’s paper documents, hard drives or branded goods—ensuring our clients remain compliant, secure, and environmentally responsible.

Be at the heart of our busy Manchester depot
Looking for a role where no two days are the same? As our Operations Administrator, you’ll be the engine behind the scenes—keeping our paperwork in order, our drivers on schedule, and our customers happy. Reporting directly to the Depot Manager, you’ll play a vital part in the day-to-day success of the depot, taking ownership of administration, communication, and coordination. It’s fast-paced, full of variety, and perfect for someone who thrives on making things happen.

Key responsibilities include:

• Handling incoming enquiries from colleagues and customers, providing timely, accurate support.
• Entering orders and contracts into our systems, ensuring all admin is completed efficiently and correctly.
• Supporting daily route planning and adjusting collections to maximise efficiency.
• Investigating paperwork discrepancies and updating customer accounts as needed.
• Assisting with fleet admin tasks such as logging defect sheets, fuel receipts, and tachograph checks.
• Working closely with our Secure Collection Operatives (drivers), supporting daily operations and debriefs.
  

You’ll be a great fit if you:

• Communicate confidently and professionally, both over the phone and in writing.
• Have a proactive, problem-solving mindset and enjoy getting stuck into a challenge.
• Are organised, detail-focused, and can juggle competing tasks with ease.
• Have experience working in a busy customer-focused environment.
• Are comfortable using standard software (like Microsoft Office) and open to learning new systems.
• Remain calm under pressure, show empathy, and take pride in your work.

Some of our benefits include:

• Annual Leave – 25 days + bank holidays
• Life Assurance – 2x basic annual salary
• Bereavement Counselling – Support during difficult times
• Free Onsite Parking
• Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
• Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)
  
  

About The Company
Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Transportation, Logistics, Supply Chain and Storage

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