Service Desk Advisor

TN United Kingdom; Staines-upon-Thames; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading health insurer is seeking a Service Desk Advisor in Staines-upon-Thames. The role involves managing system support for Bupa Health Clinics, resolving incidents, and collaborating with stakeholders. The position offers flexible working arrangements and a comprehensive benefits package.

Benefits

25 days holiday

Bupa health insurance

Enhanced pension and life insurance

Onsite gyms or discounts

Various online discounts

Qualifications

• Experience in a support desk environment.
• Experience working with computer systems.

Responsibilities

• Support clinics colleagues by resolving system incidents.
• Manage personal portfolio of ServiceNow tickets.

Skills

Customer-focused thinking

Ability to work independently

Job description

Below is a refined version of the job description, focusing on clarity, consistency, and proper formatting using only the allowed HTML tags:

Service Desk Advisor, Staines-upon-Thames

Client: Bupa

Location: Staines-upon-Thames, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 877f06f96d12

Job Views: 3

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

Service Desk Advisor

Location: Bupa Place, Salford Quays; Angel Court, London; Willow House, Staines; Kirkstall Forge, Leeds

Contract Type: Permanent

Salary Range: £25,000-£30,500 depending on experience

Working Pattern: Full time with flexible options including locations, hours, and patterns

Role Overview:

Post holders will be the front line of system support for the Bupa Health Clinics systems support team. Responsibilities include managing incident and request portfolios via the ticketing system, owning tickets, and ensuring prompt resolution, either by completing work or liaising with relevant contacts. Regular tasks such as bulk messaging and data uploads will also be part of the role.

Key Responsibilities:

• Support clinics colleagues by resolving system incidents and fulfilling requests
• Perform regular tasks such as sending confirmation texts and data uploads
• Collaborate with internal stakeholders, external suppliers, and support teams to ensure effective ticket resolution
• Manage personal portfolio of ServiceNow tickets and support portal tickets
• Meet KPIs for ticket management

Required Skills and Qualifications:

• Experience in a support desk environment
• Experience working with computer systems
• Customer-focused thinking
• Ability to work independently and manage workload effectively

Benefits:

Our benefits include 25 days holiday (with options to buy or sell), Bupa health insurance, enhanced pension and life insurance, onsite gyms or discounts, and various online discounts. We support flexible working and promote diversity and inclusion.

Additional Information:

Applicants should ensure their Workday profile is up to date. Successful candidates may experience changes to notice periods and terms, which will be communicated by the recruiter. We encourage applications from diverse backgrounds.

Why Bupa?

We are a health insurer and provider focused on helping people live longer, healthier, and happier lives. We value bravery, caring, responsibility, and diversity in our team.

Time Type: Full time