E‑Commerce Ops Lead for Shopify Migration & Growth

Randstad Technologies Recruitment; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Randstad Technologies Recruitment in London seeks a Business Operations Lead to oversee extensive e‑commerce operations during a Shopify migration. This hands-on role requires coaching others while driving efficiencies and SLA adherence across brand sites.

You will align with regional teams, manage outsourcing partners, optimise content migration, and lead a high‑performing team focused on delivering superb online customer experiences.

Qualifications

• Demonstrated experience running digital operations at scale in e‑commerce.
• Hands-on lead who can mentor teams while driving operational improvements.
• Led projects migrating legacy platforms to Shopify or similar modern platforms.
• Deep knowledge of CMS, promotions tools and digital experience capabilities.

Responsibilities

• Collaborate with Brand Online teams to align commercial plans and resource capacity.
• Govern briefing processes, SLAs, and quality checks before launch.
• Partner with an outsource provider to drive efficiency, automation and scalability.
• Define and train on changes to briefing templates for knowledge transfer across brands.
• Ensure internal teams are trained on systems used for eCommerce operations.
• Maintain alignment with the Digital Design Lead to keep SLAs in sync.
• Manage the Outsource Partner and day-to-day relationship for eCommerce operations.
• Prioritise eCommerce activities to meet business targets.

Skills

Digital operations leadership

E-commerce platforms

Shopify migration experience

Stakeholder management

Mentoring & coaching

Project management

Analytics (GA)

Outsource management

Job description

Randstad Technologies Recruitment in London seeks a Business Operations Lead to oversee extensive e‑commerce operations during a Shopify migration. This hands-on role requires coaching others while driving efficiencies and SLA adherence across brand sites.

You will align with regional teams, manage outsourcing partners, optimise content migration, and lead a high‑performing team focused on delivering superb online customer experiences.