E-commerce Operations Manager

Hello Klean; London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and performance bonuses

Hybrid working model

Work from anywhere for a month every year

Supportive team environment

Job summary

A leading personal care brand in London is seeking a Mid-Senior Operations Manager to oversee their supply chain logistics. This role includes managing third-party logistics partners and ensuring smooth operations across various channels. The ideal candidate will have 3-5 years of experience in operations and logistics with strong problem-solving skills. Competitive salary offered along with a hybrid work model.

Qualifications

• 3–5 years of experience in operations, logistics, or supply chain.
• Experience managing 3PLs and working in international markets.
• Strong understanding of freight, customs, and inventory management.

Responsibilities

• Oversee supply chain and logistics across various channels.
• Manage 3PL partners in multiple countries.
• Forecast stock and plan replenishment.

Skills

Operations experience

Logistics management

Supply chain knowledge

Problem-solving

Communication skills

Job description

What You’ll Be Doing

You’ll be the operational engine behind Hello Klean—ensuring our supply chain runs smoothly and our customers (and retail partners) get what they need, when they need it.

• Overseeing supply chain and logistics across DTC, retail, and Amazon channels
• Managing 3PL partners in the UK, Germany, the US, and the UAE
• Managing retail purchase orders and wholesale fulfilment
• Forecasting stock, planning replenishment, and minimising excess or out-of-stock issues
• Tracking and analysing operational KPIs (inventory health, delivery costs, 3PL performance)
• Building scalable processes as we expand across regions and channels

Qualifications

• 3–5 years of experience in operations, logistics, or supply chain—ideally within a DTC or consumer brand
• Experience managing 3PLs and working across international markets
• Solid understanding of freight, customs, warehousing, and inventory management
• Comfortable juggling multiple projects in a fast-paced, remote environment
• Detail-oriented with a systems mindset—you love making things run smoother
• Strong communication skills and comfort working cross-functionally (liaising with suppliers, founders, and customer care regularly)
• A proactive problem-solver who thrives in autonomy and takes pride in outcomes

What We Offer

• Competitive salary and performance bonuses
• Hybrid working—2-3 days a week from our Shoreditch (Fora) office
• Work from anywhere for a month every year
• A vibrant and supportive team environment
• The opportunity to shape the future of a high-growth beauty brand

Ready to Join Us?

If you’re excited by operational excellence, solving real customer pain points, and helping build a thoughtful, performance-led brand from the ground up—we’d love to hear from you.

Position Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Personal Care Product Manufacturing

Greater London, England, United Kingdom