Operations Manager

Rise & Fall; Greater London; On-site; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Market-leading salary and equity

25 days holiday + bank holidays

Generous product discount and free产品每季

Bright office near Portobello Road

Learning and development budget

Pension plan: 3% from employer & 5%/em

Team socials & events

Opportunity to shape luxury brand

Job summary

Rise & Fall, one of the UK’s fastest-growing modern luxury brands, is seeking a hands-on operations lead to scale our supply chain. You’ll manage inbound freight, 3PLs, and returns, while coordinating new market launches and keeping critical paths on track.

You will thrive in ambiguity, build automated systems with low-code and AI, and collaborate across product, marketing, and commercial teams. You’ll drive efficiency, automate manual work, and push continuous improvement to support fast growth.

Qualifications

• 2-5 years of experience in operations, supply chain, logistics or consulting in consumer scale-ups.
• Highly organized with strong attention to detail and problem-spotting abilities.
• Strong cross-functional communicator who can bring structure to chaos.
• Data-savvy with comfort in spreadsheets and dashboards to drive decisions.
• Experience using low-code or automation tools to remove manual work.
• AI-curious and able to design workflows and agents for teams.

Responsibilities

• Own our supply chain operations, including inbound freight, 3PL relationships, and returns infrastructure.
• Drive continuous improvement by reducing lead times, cutting costs, and building automated systems to scale.
• Operationalise new market launches by partnering with marketing and product teams.
• Support business-wide projects as the cross-functional glue across the company.
• Build the operating system with automation and tooling across ops and CS to remove manual work.
• Improve customer experience by defining workflows with the customer service team.

Skills

Supply chain operations

Process improvement

Data-driven

Cross-functional teamwork

Automation

AI workflows

Tools

Zapier

Make

n8n

Airtable

Notion

Retool

Job description

Rise & Fall is one of the UK's fastest growing startups, reshaping how people buy better. We offer exceptional clothing and homewares, made by the world's best manufacturers, at prices that are 40-80% lower than traditional luxury.

We are the antithesis of fast fashion, committed to sustainability, quality, and conscious consumption. We're a certified B Corp, use organic and natural materials wherever possible, and are proud to have donated over £30,000 last year to homelessness and women's support charities.

We've shipped over 500,000 products, we have been on a rocketship trajectory and are hugely ambitious, with recent launches in the US and Australia. We're on a mission to become one of the largest luxury goods retailers in the world in the next 10 years and significantly reshape the industry as we grow.

If you'd like to join us on this wild journey, then read on below and join our incredible team

About the role

We're looking for a hands-on operator who can help scale our operations function. You'll run point across our supply chain, managing freight, warehouses, and delivery. You'll also help coordinate the launch of new markets and keep our cross-functional critical path on track.

This is a role for someone who thrives in ambiguity, moves quickly, and loves figuring out how to make things better. You'll be at the intersection of supply chain, ops, product, and commercial. A fixer and a systems builder. We want someone who will automate the business with low-code tools and AI.

KEY RESPONSIBILITIES

• Own our supply chain operations. Manage inbound freight, 3PL relationships, and our returns infrastructure. Ensure smooth movement of product from supplier to warehouse to customer.
• Drive continuous improvement. Find and fix inefficiencies. Tighten lead times, reduce cost, improve service. And build the automated systems that let us scale without adding headcount.
• Operationalise new market launches. Partner with marketing and product leads to roll out international markets.
• Support business-wide projects. Be the glue across the business. Picking up ad hoc projects that need smart thinking and reliable execution. Our internal 'fixer'.
• Build the operating system. Support the Biz Ops & Transformation Lead on our automation and tooling layer across ops and CS. Find the manual work, design low-code and AI workflows to remove it.
• Improve customer experience. Work closely with our customer service team to define workflows and surprise and delight our customers with fast and effective issue resolution

Four reasons this role is exceptional:

• You’ll be at the centre of the business. From freight and fulfillment to launches and data analysis, you'll touch every part of what makes Rise & Fall work.
• You’ll have an outsized impact. We're still small, under 40 people, but growing fast. You'll get autonomy, trust and ownership from day one.
• You’ll work with products you will love. A chance to apply your skills to help sell a wide range of exceptionally high quality products that make life better for our customers. We stand behind our products 100% and love being able to make true luxury quality more accessible to a wide range of people, both here and abroad.
• You’ll build, not just run. We back our ops team to automate the business with modern tooling: low-code platforms, AI agents and the data stack behind them. You'll have the mandate, budget and freedom to try things, and what you ship will be used every day.

ABOUT YOU

• 2-5 years of relevant experience in operations, supply chain, logistics, or consulting (consumer scale-ups and consulting backgrounds preferred)
• Highly organised with great attention to detail. You spot problems before they happen
• Strong communicator who can work cross-functionally and bring structure to chaos
• Data-savvy. You'll be comfortable in spreadsheets and dashboards, and you use data to decide what to fix first
• Builder of systems. You've used low-code or automation tools (Zapier, Make, n8n, Airtable, Notion, Retool or similar) to remove manual work, and you're comfortable prototyping your own
• AI-curious. You already use AI tools to work faster and are excited to design workflows and agents that do the same for a whole team
• Hustler mindset. You're proactive, hands-on, and unafraid to get stuck in
• Ambitious. You want to grow with the business and take on more over time
• High integrity. When things go wrong, you take ownership and fix it

THE PACKAGE

• Market leading salary and equity
• 25 days holiday + bank holidays (33 in total)
• Generous product discount and free product each season
• Bright and inspiring office near Portobello Road
• Learning and development budget
• Pension plan: 3% from the employer & 5% from the employee
• Lots of fun! Great culture with regular team socials & events
• A chance to shape one of the UK's most exciting and fastest-growing modern luxury brands

By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.