Operations Manager

The Virtual Recruiter; London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working pattern

Opportunity for immediate impact

Job summary

A fast-growing premium brand in London is seeking an experienced Operations Manager to oversee budgeting and team growth while optimising fulfilment processes. You'll work directly with the founder in a dynamic start-up environment. The role offers a hybrid working model, allowing you to thrive in both the Chelsea studio and from home.

Qualifications

• 8+ years of management experience ideally in a fast-paced consumer brand.
• Experience in wholesale expansion and logistics management.
• Strong communicator and collaborative leader.

Responsibilities

• Oversee budgeting, reporting, planning, and auditing.
• Implement process improvements to streamline operations.
• Manage 3PL relationship and optimise fulfilment processes.

Skills

Management experience in DTC e-commerce

Analytical and data-driven decision-making

Strong communication skills

Skilled in Shopify and Mintsoft

Tools

Shopify

Mintsoft

Job description

Overview

Join to apply for the Operations Manager role at The Virtual Recruiter.

Our client is a fast-growing, premium British lifestyle brand celebrated for its artisanal homeware and refined, timeless aesthetic. With a loyal following that includes high-end clients and design lovers worldwide, they are on an exciting growth journey - expanding their reach, refining their product range, and building the operational excellence to match their creative ambition.

We’re looking for a hands-on, commercially astute Operations Manager to work directly with the founder. In this pivotal role, you’ll bring structure, efficiency, and strategic insight to help them scale, while protecting the craftsmanship, quality, and sustainability they’re known for.

What You’ll Be Doing

• Oversee budgeting, reporting, planning, and auditing
• Set priorities and strategies to identify low-margin and low-growth products
• Conduct detailed project analyses with both commercial and financial insights
• Manage the 3PL relationship and optimise fulfilment processes
• Implement process improvements to streamline operations and support growth
• Build financial forecasts and collaborate with the Junior Buyer to ensure stock optimisation and healthy cash flow
• Work closely with the team to minimise our carbon footprint
• Partner with the digital agency to provide data-driven feedback and insights
• Support hiring and team growth as they expand
• Ensure legal and regulatory compliance at all stages

What We’re Looking For

• 8+ years’ management experience, ideally in DTC e-commerce or a fast-paced consumer brand
• Commercially sharp with a solutions-first mindset
• Strong communicator and collaborative leader
• Analytical and data-driven decision-maker
• Skilled in Shopify, Mintsoft, and tech/system integrations
• Experience in wholesale expansion, post-Brexit/US tariff navigation, forecasting, and logistics management
• Track record in setting up international 3PL operations

Nice to have

• Experience with funding and investor relations
• Start-up or scale-up background

Why Join Us

• Be part of a brand with a distinctive identity, loyal client base, and ambitious growth plans
• Work directly with the founder in a dynamic, creative, and fast-moving start-up environment
• Hybrid working pattern – enjoy the buzz of the Chelsea studio and the flexibility of WFH
• Opportunity to make an immediate and lasting impact on their business trajectory

How to Apply

Please submit your CV via the Careers Page. A cover letter is advantageous, and we would be delighted if you also choose to submit a short video telling us why you’d be a perfect fit.

We are reviewing applications now and aim to fill this role promptly.