E-commerce Operations & Admin Specialist

Anderson Scott Solutions; Cannock; Vor Ort; GBP 27.000 - 33.000; Vollzeit

Zusammenfassung

Anderson Scott Solutions in Cannock is seeking an E-commerce Executive to support day-to-day e-commerce operations. You will maintain systems, assist with customer and order administration, and back the E-commerce Account Manager to drive growth.

The role requires a professional telephone manner, strong IT skills, and the ability to manage a high-volume product base, with focus on accuracy, data quality, and cross-functional collaboration to ensure smooth order processing.

Qualifikationen

• Experience in Sales/Sales administration or support.
• Professional and confident telephone manner.
• High level IT skills.
• Ability to deal with a high-volume product base.
• Organised with an eye for details.
• Able to work in a fast-paced and targeted environment.

Aufgaben

• Provide administrative support to the e-commerce function, including managing customer enquiries, and maintaining accurate customer records via CRM system and producing daily reports.
• Assist with the coordination and processing of e-commerce orders, ensuring timely handling and a high standard of customer service.
• Support the Ecommerce Account Manager with quotations by providing excellent customer communication.
• Maintain accurate product listings, pricing, and stock information across e-commerce platforms.
• Monitor order and sales data, identifying inconsistencies, errors, or opportunities for process improvement.
• Help ensure pricing accuracy and support basic margin tracking by flagging discrepancies or concerns.
• Support the upkeep and organisation of customer and sales data to ensure consistency across systems.
• Assist in improving administrative processes across the end-to-end e-commerce journey, from enquiry through to fulfilment.
• Liaise with internal departments such as purchasing, marketing, and customer service to ensure the smooth processing of orders and resolution of queries.
• Provide day to day administrative support to the e-commerce Manager

Kenntnisse

Sales support

Telephone manners

IT literacy

Organised

Attention to detail

High-volume products

Tools

CRM software

Jobbeschreibung

Anderson Scott Solutions in Cannock is seeking an E-commerce Executive to support day-to-day e-commerce operations. You will maintain systems, assist with customer and order administration, and back the E-commerce Account Manager to drive growth.

The role requires a professional telephone manner, strong IT skills, and the ability to manage a high-volume product base, with focus on accuracy, data quality, and cross-functional collaboration to ensure smooth order processing.