Ecommerce Administrator

Audio-Technica Distributed Brands Europe; Leeds; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Enhanced maternity & paternityBenefits

Generous discount on products

30 days holiday per year + Bank HolidA

Free healthcare cash plan cover

Competitive salary & bonus

Job summary

Audio-Technica Distributed Brands Europe is seeking an Admin/Ecommerce Support role to manage order processing, catalogue maintenance, stock coordination, and ERP alignment. You will support customer service inquiries and ensure a high-quality customer experience across Amazon Vendor Central, Seller Central, and the D2C site.

The role involves daily administration, data extraction for monthly reports, and collaboration with the Ecommerce Operations Manager to optimise processes across multiple

Qualifications

• Previous experience with Amazon Vendor Central and/or Seller Central.
• Strong organisational and administrative skills with ability to prioritise high volume tasks.
• Proficiency in Excel, data analysis, and pivot tables.
• Excellent written and verbal communication; collaborative across teams.
• Experience supporting ecommerce operations across multiple European markets.

Responsibilities

• Support the Customer Experience team with website enquiries and maintain SLA performance.
• Maintain high levels of customer satisfaction by monitoring reviews and account health metrics.
• Prepare data for monthly reporting to the Ecommerce Operations Manager.
• Extract and present performance data from Amazon and ecommerce platforms.
• Analyse weekly PO trends and provide insights for decision making.
• Track and report on cancellations, discrepancies, and operational issues.

Skills

Organisational skills

Administrative skills

Excel proficiency

Communication skills

Analytical thinking

Independent working

Ecommerce experience

Tools

Microsoft Excel

D365 ERP

EDI processes

Job description

To provide administrative support across all ecommerce channels, including Amazon Vendor Central, Amazon Seller Central, and the Direct-to-Consumer website. This role is responsible for ensuring the smooth day-to-day operation of ecommerce accounts through accurate order processing, catalogue maintenance, stock coordination, and system alignment.

The job holder also plays a key role in supporting customer service activities by handling inquiries, resolving issues, and maintaining high service standards, ensuring delivery of a great customer experience across all platforms.

Key Responsibilities:

• Support the Customer Experience team with website enquiries when required, ensuring all communications are handled professionally and within agreed service levels.
• Maintain high levels of customer satisfaction by consistently meeting SLA response times, monitoring customer reviews and ensuring ecommerce account health metrics remain within healthy performance standards.
• Prepare accurate ecommerce data for monthly reporting to the Ecommerce Operations Manager, ensuring information is delivered in a timely manner.
• Extract and compile performance data from Amazon and ecommerce platforms for presentation during monthly ecommerce team meetings.
• Analyse weekly purchase order trends, including volume, value and fulfilment performance, providing clear insights and updates to support informed decision making across the ecommerce team.
• Track and report on cancellations, discrepancies and operational issues, proactively escalating concerns to the Ecommerce Operations Manager and relevant stakeholders where required.
• Contribute to continuous improvement across ecommerce operations by identifying process optimisation opportunities and providing data-driven recommendations to support the ecommerce team and internal stakeholders.
• Perform daily administrative tasks within Amazon Vendor Central and Seller Central.
• Monitor and process purchase orders, ensuring accuracy and timely confirmation.
• Reconcile orders between Amazon platforms and ERP system (D365) via EDI.
• Investigate and resolve discrepancies, liaising with internal teams (IT, Finance, Commercial).
• Request PO amendments, extensions and support account queries via Amazon Vendor Services (AVS).
• Support onboarding and setup of new vendor accounts, delivery locations and system integrations.
• Ensure daily stock level monitoring within Vendor Central, proactively liaising with the Category Manager to address risks, shortages or replenishment requirements.
• Maintain accurate and up-to-date product availability across all ecommerce platforms through twice-daily reviews and updates.
• Ensure the accuracy of inventory data between ERP and Amazon systems, taking responsibility for identifying, investigating and resolving discrepancies with relevant stakeholders.
• Provide weekly updates on availability to the Ecommerce Operations Manager and take accountability for resolving stock-related issues and minimising disruption to sales performance.
• Maintain product catalogues across Vendor Central and ecommerce platforms, ensuring listings are accurate, optimised and aligned with best practice standards.
• Respond to customer enquiries across Amazon and D2C channels in a timely and professional manner.
• Resolve all ecommerce returns, refunds and customer complaints in line with company and platform policies, ensuring a consistently high standard of customer experience.
• Take responsibility for identifying and escalating complex customer issues to the appropriate internal teams to ensure timely resolution.

Knowledge, Skills & Experience Required:

• Previous experience working with Amazon Vendor Central and/or Seller Central.
• Exceptional organisational and administrative skills, with the ability to effectively prioritise a high volume of competing tasks, projects, and stakeholder requests in a fast-paced environment while consistently meeting deadlines.
• Strong attention to detail and commitment to accuracy.
• Proven experience and success in a customer service or customer-facing role.
• Proficiency in Microsoft Excel, including formulas, lookups, data analysis, and pivot tables.
• Excellent written and verbal communication skills, with the ability to build effective relationships and work collaboratively across teams and stakeholders.
• Ability to work independently, take ownership of workloads, and ensure tasks are followed through to completion.
• Analytical mindset with strong numerical and problem-solving skills.
• Experience supporting ecommerce operations across multiple European markets.
• Background in FMCG or consumer electronics industries.
• Previous experience working with ERP systems (e.g. D365) and EDI processes.
• Permanent
• Hybrid
• Full Time – 35 Hours per week
• Enhanced Maternity & Paternity Benefits
• Competitive Salary & Bonus
• Generous Discount on Products
• 30 Days Holiday per year + Bank Holidays
• Free Healthcare Cash Plan Cover