E-Commerce & Marketplace Manager

Mighty Jaxx; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading company in future culture collectibles seeks an E-commerce Operations Manager to oversee its operations across Europe, the Middle East, and Africa. The role involves managing marketplace strategies, ensuring revenue targets, and optimizing customer experience. Candidates should have strong e-commerce knowledge, analytical skills, and a passion for pop culture.

Qualifications

• Strong knowledge of e-commerce platforms like Amazon, TikTok, eBay.
• Experience in multi-region e-commerce operations and partner relations.
• Proficiency in e-commerce reporting tools.

Responsibilities

• Manage e-commerce operations and sales optimization.
• Develop strategies for marketplaces and oversee brand communications.
• Generate performance reports and identify actionable insights.

Skills

E-commerce marketplace platforms

Analytical skills

Stakeholder management

Communication skills

Tools

Google Analytics

Tableau

Excel

Shopify

Magento

Job description

Our Team

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will empower future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation and provide global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90 countries worldwide.

We are proud to be an equal opportunity employer with a diverse, inclusive work environment and encourage our employees to bring their authentic, fun-loving, and high-energy selves to the workplace.

Your Role

The incumbent will be responsible for managing Mighty Jaxx's ecommerce operations covering marketplaces and our own .com site in Europe, Middle East and Africa. You will ensure the achievement of annual revenue and operating expenses targets. You will oversee these business operations and sales optimisation through system and process re-engineering, with a focus on marketing, customer experience, and order lifecycle management.

Responsibilities

• Create and implement a strategy for marketplaces, establish operational plans that support the overall objectives, and deliver on annual financial targets.
• Manage brand, store front and product listings and campaigns for Marketplace channels.
• Manage the UK and EU Shopify sites and all communications to customers relating to the performance of the channels.
• Work with internal and external partners to improve the content strategy for each channel to grow the awareness of the Mighty Jaxx brand.
• Perform regular performance audits to identify unique assortment opportunities for seasonal and everyday businesses.
• Work with marketing, content, and site teams to plan and introduce unique/ new assortments and/ or troubleshoot assortment, pricing, and fulfilment issues on existing products.
• Work with other departments/functions to ensure a smooth fulfilment process with excellent customer satisfaction
• Communicate and collaborate with operations business partners (Supply Chain, Customer Service, Brand Managers) on any related tasks and ensure a high level of customer service is maintained.
• Generate weekly reporting of marketplaces, identify actionable insights, and create plans to improvise business based on data.
• Partner with a wider E-Commerce team to share the marketplace vision, growth strategy, trends and insights, etc., and ensure that the brand message and goals are aligned with the rest of the company.
• Develop effective marketplace account relationships to grow the business via regular meetings, planning, communication, and road-mapping of execution.
• Evaluate E-commerce campaigns to ensure positive ROI and recommend development for future campaigns.
• Work with key stakeholders to develop terms that deliver optimal volume, profit, and customer satisfaction.

Requirements

• Strong knowledge of e-commerce marketplace platforms such as Amazon, TikTok, eBay, and regional equivalents across EMEA.
• Good understanding of paid, earned and owned media and comfortable developing strategies for each in conjunction with the HQ Marketing team.
• Familiarity with website CMS platforms (e.g., Shopify, Magento) and digital sales channel management.
• Prior experience preferred in managing multi-region e-commerce operations, marketplace negotiations, and partner relations.
• Proficiency in e-commerce reporting tools, Google Analytics, Tableau and Excel for performance analysis.
• Strong analytical skills with the ability to interpret sales and performance data to drive business decisions.
• Excellent stakeholder management, negotiation, and communication skills.
• Ability to manage multiple priorities, adapt to new platforms, and work collaboratively across teams.
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously.
• Interest in pop culture/ collectibles would be a plus.

To apply, please send an updated copy of your resume to [e-mail]

While we value all submissions, we regret that only shortlisted candidates will be contacted by our People team.