E-Commerce Manager

TieTalent; Stockport; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in Stockport seeks an Ecommerce Manager to oversee online sales platforms including eBay and Amazon. The role involves developing strategies, managing inventory, and collaborating with marketing teams to optimize sales. Strong communication and problem-solving skills are essential for success in this dynamic environment.

Qualifications

• Strong communication skills required.
• Experience in e-commerce and digital marketing preferred.

Responsibilities

• Create and implement e-commerce strategies to grow online sales.
• Manage product listings, stock levels, and supplier relationships.
• Collaborate with digital marketing for SEO and user experience.

Skills

Communication

Problem Solving

Customer Service

Job description

Roles & Responsibilities

As Ecommerce Manager, your role is crucial in overseeing and enhancing Asset Technology’s online sales platforms. Our Ecommerce ‘Retail’ Department includes the following platforms:

• eBay
• Amazon
• Shopify
• Back Market
• On-Buy
• Tik Tok
• Social Media Marketplaces
• Other online platforms

Your responsibilities include:

1. Strategy Development: Create and implement e-commerce strategies to grow online sales and market presence.
2. Sales Optimisation: Analyse sales data to identify trends, opportunities for improvement, and methods to increase conversion rates.
3. Inventory Management: Manage product listings, stock levels, and supplier relationships to ensure product availability and timely delivery.
4. Digital Marketing: Collaborate with the digital marketing team to ensure the e-commerce website (Shopify) is user-friendly, SEO-optimized, and aligned with branding.
5. Responding to Enquiries: Answer customer questions via phone, email, chat, or social media regarding products, orders, shipping, returns, etc.
6. Order Management: Assist customers with placing, tracking, cancelling, or modifying orders, ensuring timely delivery.
7. Problem Resolution: Resolve customer complaints and issues effectively, liaising with logistics, warehouse, or product teams as needed.
8. Product Knowledge: Maintain thorough understanding of products to provide accurate information and recommendations.
9. Technical Support: Provide technical assistance for website, app, or payment issues.
10. Customer Feedback: Collect and relay customer feedback for continuous improvement.
11. Upselling and Cross-selling: Promote additional products or services based on customer needs.
12. Compliance and Policies: Ensure adherence to company policies, industry regulations, and data protection standards.
13. Documentation: Keep accurate records of interactions, transactions, and resolutions.
14. Continuous Improvement: Participate in training and team activities to enhance skills.
15. Identify Stock for Sale: Determine the best products to purchase and sell across platforms.
16. Budget Management: Develop and oversee the e-commerce budget to ensure effective resource allocation.

Overall, the role requires strong communication, problem-solving, empathy, patience, and a customer-centered approach to support online retail success.

Commission: TBC

Commissions are paid 30 days in arrears from the payment received by the business. Other arrangements are considered case-by-case. All commissions and targets are subject to change based on market conditions and business needs.