E-commerce Manager

TN United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking an E-commerce Manager to elevate their online presence across London properties. This role involves developing comprehensive e-commerce strategies, analyzing market trends, and enhancing customer experiences through innovative digital solutions. The ideal candidate will possess a strong background in e-commerce and digital marketing, along with excellent analytical and communication skills. Join a team that values diversity and sustainability, and enjoy a competitive salary, bonuses, and unique employee benefits. This is an exciting opportunity to shape the future of online hospitality services.

Benefits

Competitive salary + 10% Bonus

Employee rates for all COMO Hotels and Resorts

3 complimentary nights stay in any COMO Hotel

Employee discounts on Nobu London

Lucrative referral bonus

Wellness and engagement activities

Access to free financial advice

Employee assistance programme

Free meals on duty

Free Uniform & laundry service

Qualifications

• Experience in hotel sales, marketing, or eCommerce is essential.
• Strong understanding of e-commerce platforms and digital marketing strategies.

Responsibilities

• Develop and implement an e-commerce strategy aligned with business goals.
• Conduct market research to identify trends and consumer behaviors.
• Optimize website design and functionality for better user experience.

Skills

E-commerce Management

Digital Marketing

Data Analysis

SEO Strategies

CRM Systems

Project Management

Communication Skills

Problem-Solving

Education

Degree in eCommerce

Degree in Marketing

Degree in Business Administration

Job description

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COMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.

COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144-bedroom property with 19 private residences situated in the heart of Mayfair.

The Role

As E-commerce Manager, you will be responsible for developing our online presence across both London properties. You will analyze data, trends, and customer behaviour to make strategic decisions regarding our online offerings, including online travel agents and our own website. Ensuring all digital interactions are aligned with our brand values and vision, driving growth and enhancing the overall customer experience.

What you will do

• Develop and implement a comprehensive e-commerce strategy aligned with the overall business goals.
• Conduct market research to identify trends, competitor activities, and consumer behaviours in the online space.
• Develop direct and semi-direct online channels to improve the internet presence of the hotels.
• Collaborate with Marketing to ensure an intuitive and seamless online experience, optimizing website design and functionality.
• Oversee the creation and management of product listings, ensuring accurate and compelling product information.
• Develop and execute online advertising campaigns to drive traffic and sales in line with marketing protocols.
• Implement SEO strategies to improve the website’s visibility on search engines.
• Utilize social media channels for marketing purposes, engaging with the target audience and driving brand awareness.
• Focus on improving the overall customer journey from browsing to booking and pre-arrival.

Who you are:

• A degree in eCommerce, Marketing, Business Administration, or a related field.
• Experience in hotel sales, marketing, or eCommerce.
• Strong understanding of e-commerce platforms, digital marketing strategies, and customer experience optimization.
• Excellent analytical, communication, and project management skills.
• Ability to interpret data and metrics to make informed decisions and optimize performance.
• Proficiency in using CRM systems to manage customer relationships.
• Strong problem-solving skills and the ability to think critically.

What we will offer you:

• Competitive salary + 10% Bonus
• Employee rates for all COMO Hotels and Resorts properties worldwide
• 3 complimentary nights stay in any COMO Hotel or Resort Worldwide
• Employee discounts on Nobu London
• A lucrative bonus for introducing someone to any COMO property
• An exciting calendar of wellness and engagement activities
• Access to free financial advice
• Access to an Employee assistance programme; offering support and advice
• Free meals on duty
• Free Uniform & laundry service
• 28 paid holidays per year, increasing with service
• Company Sick Pay

At COMO, we believe that embracing diversity and nurturing an inclusive environment is not only the right thing to do but also essential to our success. We pride ourselves on having a safe space for people to visit and work.

As an Earth Check Silver certified hotel, we are committed to fostering sustainability and corporate responsibility across all aspects of our operations. As part of our team, you will play an active role in shaping and supporting initiatives that align with our environmental, social, and governance (ESG) goals.