E-Commerce Growth Lead

Uber Boats by Thames Clippers; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Uber Boat by Thames Clippers is seeking an E‑Commerce Manager in London to own the online store’s commercial performance, driving revenue, conversion and customer experience across Web, App and Digital Kiosks. You will identify opportunities, implement improvements, and lead the e‑commerce function as the organisation’s expert.

You will collaborate with Marketing, IT, Product and Operations to optimise the end‑to‑end journey, analyse performance with GA4 and heatmaps, and manage third‑party

Qualifications

• 2–3 years of experience in an e-commerce role.
• Degree in Business, Economics, Marketing or related field preferred.
• Proficiency with Excel and data tools.
• Strong commercial and analytical mindset.
• Understanding of digital marketing channels (paid search, CRM, SEO).
• Hands-on experience with e-commerce platforms and CMS tools.

Responsibilities

• Own and grow online revenue, conversion, AOV, and retention.
• Manage the e‑commerce platforms (Web, App and Digital Kiosks).
• Optimise the end‑to‑end customer journey (UX, navigation, checkout, payment, delivery).
• Lead onsite trading activities: promotions, merchandising, pricing, offers.
• Analyse performance using tools such as GA4, heatmaps, and funnel analysis.
• Work closely with Marketing on traffic acquisition and campaign execution.
• Coordinate with Product, Operations, IT, and Customer Experience to ensure smooth fulfilment.
• Manage third‑party agencies (CRO, UX, development).
• Manage multi‑acquirer relationships and evaluate Payment Service Providers to negotiate competitive transaction fee structures.

Skills

Commercial mindset

Analytical thinking

Digital channel understanding

Education

Business, Economics or Marketing degree

Tools

Excel

CMS tools

GA4/Analytics

Job description

Uber Boat by Thames Clippers is seeking an E‑Commerce Manager in London to own the online store’s commercial performance, driving revenue, conversion and customer experience across Web, App and Digital Kiosks. You will identify opportunities, implement improvements, and lead the e‑commerce function as the organisation’s expert.

You will collaborate with Marketing, IT, Product and Operations to optimise the end‑to‑end journey, analyse performance with GA4 and heatmaps, and manage third‑party