Growth-Focused E‑Commerce Manager

Uber Boat by Thames Clippers; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Uber Boat by Thames Clippers is seeking an E-commerce Manager to drive the online store's revenue and user experience across Web, App, and Digital Kiosks. You will own conversion, AOV, retention, and day-to-day optimisation of the e-commerce platforms.

You will partner with Marketing, Product, Operations and IT to implement CRO, campaigns and checkout improvements, using GA4 and heatmaps to guide decisions. A 2–3 year e-commerce track record in transport or leisure is preferred.

Qualifications

• 2–3 years of experience in e-commerce, preferably in transport, travel or leisure.
• Degree in Business, Economics, Marketing, or related field preferred.
• Proficiency with Excel and data tools.
• Strong commercial and analytical mindset.
• Understanding of digital marketing channels (paid search, CRM, SEO).
• Hands-on experience with e‑commerce platforms and CMS tools.

Responsibilities

• Own and grow online revenue, conversion, AOV, and retention.
• Manage the e-commerce platforms (Web, APP and Digital Kiosks).
• Optimise the end‑to‑end customer journey (UX, navigation, checkout, payment, delivery).
• Lead onsite trading activities: promotions, merchandising, pricing, offers.
• Analyse performance using tools such as GA4, heatmaps, and funnel analysis.
• Work closely with Marketing on traffic acquisition and campaign execution.
• Coordinate with Product, Operations, IT, and Customer Experience to ensure smooth fulfilment.
• Manage third‑party agencies (CRO, UX, development).
• Manage multi-acquirer relationships and evaluate Payment Service Providers (PSPs) to negotiate competitive transaction fee structures)

Skills

E-commerce analytics

Digital marketing

Commercial mindset

Excel proficiency

Education

Degree in Business/ Economics/ Marketing

Tools

GA4

CMS tools

E-commerce platforms

Job description

Uber Boat by Thames Clippers is seeking an E-commerce Manager to drive the online store's revenue and user experience across Web, App, and Digital Kiosks. You will own conversion, AOV, retention, and day-to-day optimisation of the e-commerce platforms.

You will partner with Marketing, Product, Operations and IT to implement CRO, campaigns and checkout improvements, using GA4 and heatmaps to guide decisions. A 2–3 year e-commerce track record in transport or leisure is preferred.