E-commerce Content Assistant

twentytwentyone; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

twentytwentyone, a London-based design retailer, is seeking an E-Commerce Content Assistant to join the busy e-commerce team. You will manage product content, ensure SEO-friendly copy, and support visual merchandising and stock management in a fast-paced environment.

The role requires excellent written English, copywriting experience, strong organisational skills, and familiarity with CMS platforms such as Shopify. On-site, Monday to Friday, 9.15am–5.45pm, River Street showroom.

Qualifications

• Excellent written English with copywriting experience.
• Strong organisational and administrative skills with attention to detail.
• Familiarity with Shopify or a similar CMS.
• Experience in ecommerce content and product catalog management.
• Interest or experience in design is advantageous.

Responsibilities

• Upload new product ranges with SEO-friendly, informative copy to improve visibility and traffic.
• Maintain accuracy of the online catalogue, monitor stock levels and deliveries, and implement new pricelists.
• Assist in visual merchandising of collections and edits.
• Provide strong communication between customers, suppliers and colleagues regarding orders and inquiries.
• Support the Customer Services team and respond to customer emails, queries and complaints.

Job description

twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world-leading designers and manufacturers.

We are looking for a proactive and detail-oriented E-Commerce Content Assistant to join our growing team. The ideal candidate will have strong organisational skills, excellent communication, and a flair for copywriting. You will play a key role in ensuring that website content is accurate, optimised, and engaging.

With a keen eye for design and a problem-solving mindset, you'll collaborate closely with the wider e-commerce team and work effectively across departments in a fast-paced, dynamic environment.

37.5 Hours, working 5 days per week, Monday - Friday, 9.15am to 5.45pm.

On-site, based at our River Street shworoom.

Content and administration

• Upload new product ranges, ensuring all products are accurately presented, with SEO-friendly, informative copy that improves visibility and drives traffic.
• Maintain accuracy of the entire online catalogue, monitor stock levels and deliveries, and implement new pricelists.
• Assisting in the visual merchandising of collections and edits.
• Provide a high level of communication regarding orders and enquiries between customers, suppliers and colleagues.

Sales and customer service

• Communicate with customers in a confident and friendly manner, responding to customer emails, telephone queries and web chat enquiries and complaints in a professional, timely and well-informed manner.
• Support the Customer Services team.

The ideal candidate will have:

• An enthusiasm for design, twentytwentyone, and our products
• Strong organisational and administrative skills, with attention to detail and accuracy
• Familiarity with Shopify or a similar CMS is desirable
• Excellent written English -copywriting experience is essential.
• Strong computer skills, including Photoshop
• An intrinsic understanding of customer service
• Strong initiative and problem-solving skills
• Experience in selling high-end, made-to-order furniture/lighting would be an advantage.

Please note that we are only able to respond to candidates shortlisted for interview.

Please also note, this is not a digital marketing or web development role.