E-commerce Content Assistant

twentytwentyone; Slough; On-site; GBP 21,000 - 27,000; Full time

Job summary

twentytwentyone is seeking a proactive E-Commerce Content Assistant to join our team. The role focuses on content creation, administration of the online catalogue, and collaboration across departments to maintain accurate, SEO-friendly copy.

You will work 37.5 hours per week, on-site at the River Street showroom, Monday to Friday, with strong emphasis on copywriting, customer communication, and cross-functional collaboration in a fast-paced design retail environment.

Qualifications

• Copywriting experience is essential.
• Strong organisational and administrative skills are required.
• Familiarity with Shopify or a similar CMS is desirable.
• Excellent written English is necessary.

Responsibilities

• Upload new product ranges with SEO-friendly copy to improve visibility and drive traffic.
• Maintain accuracy of the online catalogue, monitor stock levels and deliveries, and implement new pricelists.
• Assist in visual merchandising of collections and edits.
• Communicate with customers, suppliers and colleagues about orders and enquiries in a professional and timely manner.

Skills

Copywriting

Organisational skills

Communication

Attention to detail

Problem solving

Tools

Shopify CMS

Photoshop

Job description

twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world-leading designers and manufacturers.

We are looking for a proactive and detail-oriented E-Commerce Content Assistant to join our growing team. The ideal candidate will have strong organisational skills, excellent communication, and a flair for copywriting. You will play a key role in ensuring that website content is accurate, optimised, and engaging.

With a keen eye for design and a problem-solving mindset, you'll collaborate closely with the wider e-commerce team and work effectively across departments in a fast-paced, dynamic environment.

37.5 Hours, working 5 days per week, Monday - Friday, 9.15am to 5.45pm.

On-site, based at our River Street shworoom.

Content and administration

• Upload new product ranges, ensuring all products are accurately presented, with SEO-friendly, informative copy that improves visibility and drives traffic.
• Maintain accuracy of the entire online catalogue, monitor stock levels and deliveries, and implement new pricelists.
• Assisting in the visual merchandising of collections and edits.
• Provide a high level of communication regarding orders and enquiries between customers, suppliers and colleagues.

Sales and customer service

• Communicate with customers in a confident and friendly manner, responding to customer emails, telephone queries and web chat enquiries and complaints in a professional, timely and well-informed manner.
• Support the Customer Services team.

The ideal candidate will have:

• An enthusiasm for design, twentytwentyone, and our products
• Strong organisational and administrative skills, with attention to detail and accuracy
• Familiarity with Shopify or a similar CMS is desirable
• Excellent written English -copywriting experience is essential.
• Strong computer skills, including Photoshop
• An intrinsic understanding of customer service
• Strong initiative and problem-solving skills
• Experience in selling high-end, made-to-order furniture/lighting would be an advantage.

Please note that we are only able to respond to candidates shortlisted for interview.

Please also note, this is not a digital marketing or web development role.