E-Commerce Category Growth Manager – Fashion

John Lewis Partnership; London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Join a leading employee-owned business as an E-Commerce Category Growth Manager. This role involves leading a trading team, influencing stakeholders, and maximizing performance through data analysis and strategic direction. Enjoy a hybrid working model and the opportunity to contribute to a collaborative environment focused on growth and innovation.

Qualifications

• Experience in E-Commerce and influencing conversion.
• Strong data analysis skills and ability to interpret complex data.
• Experience in people management and stakeholder relationships.

Responsibilities

• Lead E-Commerce trading team and set strategic direction.
• Forecast and analyze trading performance to maximize opportunities.
• Collaborate with various teams to achieve commercial targets.

Skills

E-Commerce

Data Analysis

Commercial Acumen

People Management

Influencing Skills

Collaboration

Tools

Boxi

Adobe Analytics

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

We currently have an exciting opportunity to join our E-Commerce Growth Team within the Fashion Category on a secondment/fixed term contract. We are looking for an experienced, commercial, and customer-focused individual with knowledge of operating in an E-Commerce trading environment, including experience in people management and influencing internal stakeholders. You will lead and develop your E-Commerce trading team, set the strategic direction, and outline what your category needs to grow. You will influence stakeholders to deliver commercial targets and collaborate with teams in Commercial, Customer, Content & Operations, and Optimisation & Product to achieve these goals.

Contract Type: Secondment/Fixed Term Contract until August 2026

Working pattern/flexible working: The Partnership has adopted a hybrid working approach, allowing you to work both from the office and remotely based on your personal needs, with up to 2 days a week in the office on Wednesdays & Thursdays.

Location: This role is based at our London Head Office campus in Pimlico.

What are we looking for?

The successful candidate will be responsible for forecasting, identifying risks and opportunities in trading performance, and providing analysis and recommendations based on previous trading data to maximize opportunities and minimize risks.

As E-Commerce Category Growth Manager, you will use your functional knowledge to influence decision-making and prioritization across Commercial, Digital, and Customer teams. You will lead your team to monitor performance and external benchmarks, ensuring risks and opportunities are highlighted to stakeholders to improve assortment, pricing, customer journeys, or marketing activities.

You will work closely with:

• Commercial Category Teams: Buying & Merchandising
• Digital Marketing
• Trade Marketing
• Trade Planning & Optimisation / PLO
• Insight & Analytics
• External Brands
• Retail

Essential skills/experience you’ll need

• E-Commerce experience, understanding how to influence conversion, traffic, and AOV through various digital and trading functions.
• Highly numerate with strong data analysis skills, capable of interpreting complex data from multiple sources to provide clear recommendations.
• Strong commercial acumen.
• People management experience.
• Influencing skills with the ability to build strong stakeholder relationships.
• Collaborative team player able to work in a matrix management environment within E-Commerce and broader functions.
• Understanding of availability, price, and conversion funnel dynamics.
• Strong data interpretation skills, with the ability to convert insights into actions and priorities.
• Ability to manage and influence a range of stakeholders, including directorate leadership teams, digital marketing, category marketing, and retail media.

Desirable skills/experience you may have

• Boxi proficiency
• Adobe Analytics proficiency
• Category knowledge and experience

The partnership

We’re the largest employee-owned business in the UK, home to our cherished brands, John Lewis and Waitrose. We’re driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re focused on being brilliant at retail, continuously innovating, adapting, and diversifying. We maintain our commitment to price, quality, and service in John Lewis and passionately serve food-lovers in Waitrose.

As Partners, we share ownership and the rewards that come with it. We contribute to our success, work together through challenges, and uphold our values of kindness and respect.

We aim to create an inclusive environment where everyone can thrive, grow individually, and as a team. As Partners, we make a difference, and we all own it.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks for successful candidates. You will be informed and provided with details during recruitment. DBS checks will be conducted by a registered third-party body, and financial probity checks may also be required for some roles.

We encourage early applications as vacancies may close early if we receive a high volume of applicants.

We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during the interview.