E-Comm Customer Business Manager

L'Oréal; United Kingdom; On-site; GBP 60,000 - 85,000; Full time

Job summary

Join L'Oréal as an E-Comm Customer Business Manager, where you will drive the growth of prestigious beauty brands through strategic partnerships and innovative digital strategies. Lead a dedicated team, optimize performance, and leverage insights to enhance profitability across key online channels.

Benefits

Discounts on L'Oréal brands (up to 60%)

Private medical and dental insurance

Enhanced family leave

Learning and leadership programs

Qualifications

• Proven track record in sales and trade marketing actions.
• Understanding of P&L statements and commercial advantages.

Responsibilities

• Lead and mentor account managers, developing their performance.
• Maximize profitability and manage risks within the e-retail channel.
• Design and oversee customer strategy for key e-retailers.

Skills

Sales skills

Negotiation skills

Relationship management

Team leadership

Job description

Join to apply for the E-Comm Customer Business Manager role at L'Oréal

Join to apply for the E-Comm Customer Business Manager role at L'Oréal

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Propel the growth of prestigious beauty brands within the dynamic e-commerce landscape by forging robust partnerships with key online retailers and devising cutting-edge digital commercial strategies. As an E-commerce CBM Manager, you will cultivate deep relationships with key e-retailers, leveraging data-driven insights and a profound understanding of their platforms to drive brand expansion and surpass ambitious performance objectives. This involves leading a team of account managers dedicated to maximising brand presence and profitability across key e-commerce channels.

A DAY IN THE LIFE

Team Leadership & Relationship Management

• Lead and mentor a team of account managers, guiding their performance and development.
• Cultivate strong, long-term, multifunctional relationships with key stakeholders at e-retailers, including buyers, marketing, supply chain, finance, and media teams.
• Develop a deep understanding of each e-retailer's customer insights, using this knowledge to devise commercial plans aligned with their growth targets.
• Create retailer-centric strategies to drive market growth and enhance brand ranking.
  
  

Financial Management & Performance Analysis

• Thoroughly understand the customer Profit & Loss (P&L) statement and identify opportunities to maximize profitability while effectively managing risks.
• Ensure sales forecast accuracy, consistency, and control within your team.
• Optimize the P&L by focusing on productivity and profitability within the e-retail channel.
• Consolidate customer insights and performance data to report to the CBD (Country Business Division).
  
  

Strategic Planning & Negotiation

• Design and manage the customer strategy for designated e-retailers (Amazon 1P, Debenhams.com, All Beauty, Fragrance Direct, Escentual, Asos, and Beauty Bay), applying L'Oréal Luxe's strategic framework.
• Represent L'Oréal Luxe in daily interactions with customers and oversee key negotiations.
• Contribute your insights and perspectives as a member of the Commercial Leadership Team, helping to shape the overall commercial strategy.
  
  

Who You Are

• Excellent sales and negotiation skills
• Brand expertise, preferably Offline, to drive its needs in negotiations
• Proven differentiating track record regarding Trade Marketing actions
• Understand P&L of customers and commercial advantages.
• Be aware of the market, consumer and competition.
• The ability to motivate and lead a team and proactively cooperate within the organization.
  
  

What We Offer

Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.

Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.

Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!

Who We Are

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.

In the L’Oréal Luxe Division, we create the very best of luxury beauty. Our portfolio makes up 26 brands of which 17 are global, including the highly-aspirational and multi-expert ones such as Lancôme, Yves Saint Laurent and Giorgio Armani. Thanks to our strong, balanced and complementary portfolio as well as our incredibly talented team of experts we are perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.

How We Recruit

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Advertising, and Other

• Industries

  Manufacturing and Personal Care Product Manufacturing

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