Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Southampton; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading remote-first organization is seeking a Dynamics 365 Support Analyst (SC Cleared) for immediate start on a 3-month contract. The role involves supporting a live D365 Customer Service system, addressing user issues directly, and requires strong expertise in D365 environments. This position offers 100% remote work and the potential for contract extension.

Benefits

100% remote work

3-month extendable contract

Boosts future contract prospects

Qualifications

• Active SC Clearance is required.
• Hands-on experience with D365 Customer Service essential.
• Experience supporting ticketing environments expected.

Responsibilities

• Triage tickets and identify defects/config issues.
• Handle user administration and set permissions.
• Troubleshoot problems and communicate with users.

Skills

D365 Customer Service

1st Line Support

2nd Line Support

User Admin

Troubleshooting

Problem Solving

Job description

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Dynamics 365 Support Analyst (SC Cleared), southampton

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Client:

MS Talent

Location:

southampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects