Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Bath; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading remote-first organization seeks a Dynamics 365 Support Analyst (D365, SC Cleared) for a 3-month contract with immediate start. The role involves providing user support in a live D365 environment, including ticket management and troubleshooting, offering the benefits of remote work and enhanced future prospects.

Benefits

3-month contract, extendable

100% remote work

Qualifications

• Strong hands-on experience with D365 Customer Service.
• Active SC Clearance required.
• Experience in D365 ticketing environments.

Responsibilities

• Triage tickets and troubleshoot user issues.
• Handle user admin and set permissions.
• Communicate with tech and non-tech users.

Skills

D365 Customer Service

1st and 2nd line support

Troubleshooting

Job description

Social network you want to login/join with:

col-narrow-left

Client:

MS Talent

Location:

bath, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

col-wide

Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects