Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Portsmouth; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading organization is looking for a Dynamics 365 Support Analyst for a remote contract role. The ideal candidate will have active SC clearance and deep experience with D365 Customer Service. This hands-on position offers a unique opportunity to support clients in a live environment while enhancing their skills in customer service.

Benefits

3-month contract, extendable

100% remote work

Opportunity to enhance future contract prospects

Qualifications

• Strong hands-on experience with D365 Customer Service.
• Active SC clearance is mandatory.
• 1st and 2nd line support experience required.

Responsibilities

• Triage tickets, identify defects and configuration issues.
• Handle user administration, set permissions, and troubleshoot.
• Communicate clearly with tech and non-tech users.

Skills

Active SC Clearance

Hands-on experience with D365 Customer Service

Experience supporting D365 ticketing environments

Knowledge of D365 entities

1st and 2nd line support experience

Job description

Social network you want to login/join with:

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Client:

MS Talent

Location:

portsmouth, hampshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects