Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Watford; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading remote-first organization seeks a Dynamics 365 Support Analyst to enhance their live customer service system. Ideal candidates will possess active SC Clearance and significant hands-on D365 experience. The role involves user support, triaging tickets, and troubleshooting issues in a fast-paced environment. This 3-month contract offers the chance to work in a dynamic setting while improving your D365 skill set.

Benefits

100% remote work

3-month contract, extendable

SC-cleared role enhancing future contracts

Qualifications

• Active SC Clearance required.
• Experience with live D365 Customer Service systems.
• Ability to communicate with technical and non-technical users.

Responsibilities

• Triage tickets and identify defects.
• Handle user administration and set permissions.
• Troubleshoot problems and escalate when needed.

Skills

Strong hands-on experience with D365 Customer Service

Experience supporting D365 ticketing environments

1st and 2nd line support experience in D365

Solid knowledge of D365 entities

Job description

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Dynamics 365 Support Analyst (SC Cleared), Watford, Hertfordshire

Client: MS Talent

Location: Watford, Hertfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and configuration issues, handle user administration, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues quickly, and escalate to 3rd line support where needed. You will work independently and communicate clearly with both technical and non-technical users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - enhances future contract prospects