Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Reading; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading organization is seeking a Dynamics 365 Support Analyst with SC Clearance for a 3-month contract. You'll provide essential first and second line support for a live D365 Customer Service system, working 100% remotely. This role offers valuable experience in troubleshooting and user management, boosting future contract prospects.

Benefits

100% remote work

Extendable contract

Qualifications

• Active SC Clearance is required.
• Experience with D365 Customer Service systems is mandatory.
• Strong understanding of D365 entities like Case and Contact.

Responsibilities

• Triage tickets and troubleshoot problems related to D365.
• Interact with users to solve issues quickly and escalate when necessary.
• Handle user administration and set permissions.

Skills

D365 Customer Service

1st Line Support

2nd Line Support

SC Clearance

Troubleshooting

Job description

Social network you want to login/join with:

Dynamics 365 Support Analyst (SC Cleared), reading

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Client:

MS Talent

Location:

reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects