Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Hemel Hempstead; Remote; GBP 80,000 - 100,000; Full time

Job summary

A remote-first organization seeks a Dynamics 365 Support Analyst with active SC Clearance for immediate start. This hands-on role involves supporting a live Dynamics 365 Customer Service system, troubleshooting user issues, and providing 1st and 2nd line support. Ideal for those looking to enhance their career with SC-cleared contracts and gain practical D365 experience.

Benefits

3-month contract, extendable

100% remote

SC-cleared role boosts future prospects

Qualifications

• Strong hands-on experience with D365 Customer Service.
• Active SC Clearance required.
• Experience supporting D365 ticketing environments.

Responsibilities

• Triage tickets, identify defects and configuration issues.
• Handle user admin, set permissions, and troubleshoot problems.
• Communicate clearly with both tech and non-tech users.

Skills

D365 Customer Service

1st Line Support

2nd Line Support

Troubleshooting

Job description

Social network you want to login/join with:

Dynamics 365 Support Analyst (SC Cleared), hemel hempstead

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Client:

MS Talent

Location:

hemel hempstead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects