Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Crawley; Remote; GBP 80,000 - 100,000; Full time

Job summary

A remote-first organization is seeking a Dynamics 365 Support Analyst for immediate start. The role involves hands-on support in a live Dynamics 365 environment, managing user issues and contributing to the efficiency of customer service operations. This SC-cleared contract provides a great opportunity to enhance future contract prospects within the D365 domain.

Benefits

3-month contract, extendable

100% remote

SC-cleared role boosts future contract prospects

Qualifications

• Strong hands-on experience with D365 Customer Service.
• Experience supporting D365 ticketing environments.
• Solid knowledge of D365 entities - Contact, Cases, Accounts.

Responsibilities

• Triage tickets and identify defects and configuration issues.
• Handle user admin, set permissions, and troubleshoot problems.
• Communicate clearly with both technical and non-technical users.

Skills

D365 Customer Service

SC Clearance

1st Line Support

2nd Line Support

User Communication

Job description

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Dynamics 365 Support Analyst (SC Cleared), crawley, west sussex

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Client:

MS Talent

Location:

crawley, west sussex, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects