Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Manchester; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading remote-first organization is seeking a Dynamics 365 Support Analyst with active SC Clearance for immediate start in a live customer service environment. The role involves triaging tickets, user support, and resolving issues in D365. Candidates should be hands-on with D365 entities and have excellent communication skills. This 3-month contract offers a flexible working arrangement.

Benefits

Extendable 3-month contract

100% remote working

Enhance future contract prospects due to SC clearance

Qualifications

• Strong hands-on experience with D365 Customer Service.
• Experience supporting D365 ticketing environments.
• Solid knowledge of D365 entities - Contact, Cases, Accounts.

Responsibilities

• Triage tickets, identify defects, and troubleshoot problems.
• Handle user administration, set permissions, and escalate issues.
• Communicate clearly with both technical and non-technical users.

Skills

D365 Customer Service

1st Line Support

2nd Line Support

SC Clearance

User Administration

Job description

Social network you want to login/join with:

Dynamics 365 Support Analyst (SC Cleared), manchester

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Client:

MS Talent

Location:

manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects