Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Glasgow; Remote; GBP 80,000 - 100,000; Full time

Job summary

A remote-first organisation seeks a Dynamics 365 Support Analyst with active SC Clearance for a 3-month extendable contract. The role involves providing 1st and 2nd line support in a live D365 environment, handling user admin, troubleshooting issues, and direct user communication. This position is a great opportunity for hands-on experience in a critical support role, enhancing future contract prospects.

Benefits

3-month contract, extendable

100% remote work

SC clearance boosts future contract prospects

Qualifications

• Active SC Clearance required.
• Strong hands-on experience with D365 Customer Service.
• 1st and 2nd line support experience in D365.

Responsibilities

• Triage tickets and identify defects and config issues.
• Handle user admin and troubleshoot problems.
• Communicate clearly with tech and non-tech users.

Skills

Customer Service

D365 Customer Service

Ticketing Systems

Problem Solving

Job description

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Dynamics 365 Support Analyst (SC Cleared), glasgow

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Client:

MS Talent

Location:

glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects