Dynamics 365 Solution Architect – Hybrid CRM Modernisation

Tria; Milton Keynes; Hybrid; GBP 123,000 - 161,000; Full time

Job summary

Tria is seeking an experienced Dynamics 365 Architect to lead solution architecture across Dynamics 365 Customer Engagement and the wider CRM ecosystem. The role focuses on shaping the Microsoft technology stack, modernising CRM and customer-facing platforms while guiding delivery teams.

You will review legacy systems, design integrated solutions, and collaborate with stakeholders and external partners to ensure architectural alignment with business goals and long-term strategy.

Qualifications

• Strong experience as a Dynamics 365 CE / CRM Solution Architect within complex enterprise environments.
• Broad knowledge of Dynamics 365 Customer Engagement, Power Platform and the Microsoft ecosystem.
• Experience architecting solutions involving multiple applications, integrations and customer-facing platforms.
• A strong understanding of CRM architecture, application modernisation and enterprise integration.
• Ability to look beyond individual Dynamics components and consider the wider technology landscape.
• Experience working with third-party consultancies, systems integrators and internal technology teams.
• Excellent stakeholder engagement skills, with the confidence to operate at both technical and strategic levels.
• We’re looking for architects who can see the bigger picture and guide how the estate should evolve.

Responsibilities

• Owning and evolving solution architecture across Dynamics 365 Customer Engagement and the wider CRM ecosystem.
• Helping shape the future direction of the organisation's Dynamics and Microsoft technology stack.
• Reviewing existing CRM, membership and customer-facing applications, identifying opportunities for simplification and modernisation.
• Designing solutions across Dynamics 365, Power Platform, web applications and integrated systems.
• Assessing legacy application architecture and helping define how systems should be modernised, replaced or integrated.
• Working alongside enterprise architects, business stakeholders and external delivery partners.
• Providing architectural oversight, challenging technical designs and ensuring solutions align with wider business objectives.
• Balancing strategic architectural thinking with the practical realities of implementation and delivery.

Skills

Dynamics 365 CE

CRM Architecture

Power Platform

Enterprise integration

Stakeholder engagement

Tools

Dynamics 365

Power Platform

Integration platforms

Job description

Tria is seeking an experienced Dynamics 365 Architect to lead solution architecture across Dynamics 365 Customer Engagement and the wider CRM ecosystem. The role focuses on shaping the Microsoft technology stack, modernising CRM and customer-facing platforms while guiding delivery teams.

You will review legacy systems, design integrated solutions, and collaborate with stakeholders and external partners to ensure architectural alignment with business goals and long-term strategy.