Dynamics 365 & Power Platform Support Specialist

ANS Group; Manchester; On-site; GBP 38,000 - 52,000; Full time

Job summary

ANS Group in Manchester is looking for an experienced Dynamics 365 and Power Platform specialist to support and enhance customer solutions in a managed services environment. You will gather requirements, estimate effort, build Dataverse apps and Power Automate flows, troubleshoot data and integration issues, own tickets through to resolution, and document changes.

Collaborating with customers, Microsoft, vendors and internal teams, you will contribute to service performance and continuous

Qualifications

• Hands-on experience supporting and enhancing Dynamics 365 and Power Platform solutions.
• Strong knowledge of Dataverse, model-driven apps, security roles and business process automation.
• Experience building and troubleshooting Power Automate flows and Power Apps.

Responsibilities

• Deliver customer changes, enhancements and fixes across Dynamics 365 and the Power Platform.
• Gather requirements, assess impacts and provide estimates, updates and recommendations.
• Build and support Dataverse solutions, apps, workflows and automations.
• Investigate and resolve application, integration, permissions and data-related incidents.
• Own tickets and change requests through to completion, maintaining accurate documentation.
• Test, deploy and troubleshoot solutions across development, UAT and production environments.
• Provide technical support and guidance to customers via calls and support tickets.
• Work with Microsoft, third-party vendors and internal teams to resolve complex issues.
• Create technical documentation, knowledge articles and handover materials.
• Contribute to continuous improvement and knowledge sharing across the team.

Skills

Dynamics 365

Power Platform

Dataverse

Power Automate

Power Apps

Troubleshooting

Tools

JavaScript

FetchXML

C# plug-ins

Dataverse APIs

Azure DevOps

Power BI

Copilot Studio

Job description

ANS Group in Manchester is looking for an experienced Dynamics 365 and Power Platform specialist to support and enhance customer solutions in a managed services environment. You will gather requirements, estimate effort, build Dataverse apps and Power Automate flows, troubleshoot data and integration issues, own tickets through to resolution, and document changes.

Collaborating with customers, Microsoft, vendors and internal teams, you will contribute to service performance and continuous