Dynamics 365 CRM Support Analyst | Power Platform Growth

Network IT Recruitment Limited; Kenilworth; On-site; GBP 30,000 - 38,000; Full time

Job summary

Network IT Recruitment Limited is seeking a CRM Application Support Analyst to join the Information Services team in the UK. You will provide day-to-day support for Microsoft Dynamics 365, helping users, troubleshooting issues, and contributing to system enhancements.

This role is suited to someone with 1-2 years’ CRM support experience who is keen to grow into the Dynamics 365 ecosystem, including Power Platform, reporting, and potential development activities.

Qualifications

• 1-2 years’ experience supporting a CRM/ERP or business application.
• Experience providing customer-focused service and issue resolution.
• Familiarity with Microsoft Dynamics 365 is highly desirable.

Responsibilities

• Provide application support for the organisation's CRM platform and related systems.
• Investigate, troubleshoot, and resolve user issues.
• Support administration and configuration of Microsoft Dynamics 365.
• Assist with system enhancements, testing, and release activities.
• Create and maintain system documentation, guides, and knowledge base articles.
• Liaise with third-party suppliers and internal stakeholders as required.

Skills

CRM support

Microsoft Dynamics 365

Power Platform

SQL basics

Customer service

Tools

Power BI

Office 365

Ticketing system

Job description

Network IT Recruitment Limited is seeking a CRM Application Support Analyst to join the Information Services team in the UK. You will provide day-to-day support for Microsoft Dynamics 365, helping users, troubleshooting issues, and contributing to system enhancements.

This role is suited to someone with 1-2 years’ CRM support experience who is keen to grow into the Dynamics 365 ecosystem, including Power Platform, reporting, and potential development activities.