Dynamics 365 CRM Application Support Specialist (Hybrid)

The Chartered Institute of Marketing

Cookham

Hybrid

GBP 38,000 - 42,000

Full time

5 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Pension scheme

Training & development

Life assurance

Wellness & EAP

Hybrid work

Job summary

The Chartered Institute of Marketing (CIM) is seeking a Dynamics 365 CRM Application Support Developer to join our CRM team on a 6-month fixed term contract in Cookham. The role is hybrid, with 2 days in the office and 3 days remote.

You will develop, configure and enhance Dynamics 365 CRM functionality, build plugins, workflows and web resources, and provide 1st/2nd line support, collaborating with colleagues and external partners. Salary £38,000 - £42,000 per year plus benefits.

Qualifications

Experience with Dynamics 365 CRM in development, configuration or application support.
Experience providing first and second-line application support.
Knowledge of Dynamics 365 configuration, customization and administration.
Experience with C#, JavaScript, Dataverse and the Power Platform.
Strong troubleshooting and communication skills.
Experience with Azure DevOps and Agile environments would be an advantage.

Responsibilities

Support the day-to-day running and ongoing development of our Microsoft Dynamics 365 platform.
Develop, configure and enhance Dynamics 365 CRM functionality.
Build and maintain plugins, workflows, Power Automate flows and web resources.
Provide first and second-line support, resolving CRM issues and supporting colleagues across the organisation.
Help manage system releases, testing and deployments.
Contribute to integrations with other business systems.
Maintain technical documentation and support continuous improvement of our CRM environment.
Work closely with colleagues and external partners to deliver reliable, high-quality solutions.