Dynamics 365 CRM Administrator & Optimization Lead

Chain IQ Group AG; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Chain IQ Group AG in the United Kingdom is seeking a skilled CRM & Sales Operations Specialist to own the day-to-day administration and optimization of Microsoft Dynamics 365 across Global Markets.

You will configure fields, forms, dashboards and workflows; manage the change backlog; coordinate with IT and partners; and build KPIs to drive sales performance.

Fluent English is essential; German and Portuguese are a plus, and you will work in a dynamic, international team.

Qualifications

• 5 to 10 years of CRM administration, implementation, sales operations, or a comparable role.
• At least 5 years hands-on experience with Microsoft Dynamics 365 Sales, including implementation, administration and ongoing platform maintenance.
• Experience configuring fields, forms, views, dashboards, workflows, business rules and business process flows.
• Strong working knowledge of Microsoft Dataverse, including data modelling, relationships, security and solution management.
• Experience with application lifecycle management in Microsoft Dynamics 365 / Power Platform, including environments, solutions and controlled deployments.
• Working knowledge of Power Automate, Power BI, GitHub, Copilot Sales and related Microsoft Power Platform capabilities.
• Experience supporting integrations between Microsoft Dynamics 365 and other enterprise applications.
• Ability to independently implement CRM changes without relying entirely on external developers or implementation partners.
• Fluent English; German and Portuguese are an advantage.

Responsibilities

• Act as the functional and technical administrator for Microsoft Dynamics 365 Sales, including users, access rights, security roles and system settings.
• Configure and maintain fields, forms, views, dashboards, workflows, business rules and business process flows.
• Own and prioritize the CRM change-request backlog, translate business needs into functional and technical requirements, and independently implement smaller changes.
• Coordinate more complex developments with IT and external partners, including testing, business sign-off and release management.
• Own or support application lifecycle management across Development, Test/UAT and Production environments, including solutions, deployments, and release processes.
• Ensure CRM effectively supports the end-to-end sales and account management processes and identify opportunities for simplification and automation.
• Build and maintain dashboards, reports and key sales KPIs to improve transparency across pipeline, deal progression and client development.
• Support and coordinate integrations between Microsoft Dynamics 365 and other enterprise platforms, working with IT and external partners to ensure reliable data flows and effective issue resolution.
• Maintain CRM governance standards covering configuration, access controls, change management and platform usage.
• Troubleshoot functional and technical issues, identify root causes and coordinate resolution with IT or external partners where required.

Skills

CRM administration

Sales operations

Microsoft Dynamics 365 Sales

Power Platform (Power Automate, Power 

Data modelling / Dataverse

Troubleshooting

Fluent English

Tools

GitHub

Copilot Sales

Microsoft Dataverse

Job description

Chain IQ Group AG in the United Kingdom is seeking a skilled CRM & Sales Operations Specialist to own the day-to-day administration and optimization of Microsoft Dynamics 365 across Global Markets.

You will configure fields, forms, dashboards and workflows; manage the change backlog; coordinate with IT and partners; and build KPIs to drive sales performance.

Fluent English is essential; German and Portuguese are a plus, and you will work in a dynamic, international team.