Dynamics 365 CRM Functional Consultant

Consult; United Kingdom; Remote; GBP 111,000 - 166,000; Full time

Benefits offered by this job

Fully remote working

Job summary

Consult seeks a Dynamics 365 CRM Functional Consultant to support a Customer Engagement transformation in a fully remote setup across the UK/Europe. You will bridge business needs with technical teams, lead discovery sessions, and document requirements in German while communicating updates in English.

You will guide workshops, assess processes, and describe target configurations and changes for delivery teams, ensuring stakeholder alignment and adoption across the programme.

Qualifications

• 6-7 years of relevant experience as a Dynamics 365 Customer Engagement functional consultant or CRM business analyst.
• Fluency in German and English with ability to run workshops and document in German.

Responsibilities

• Lead requirements-gathering and business process workshops with German-speaking stakeholders.
• Analyse existing processes and deliver fit-gap assessments for D365 configuration and customisation.
• Translate business requirements into target processes and functional designs for delivery teams.
• Present and defend proposed solutions to stakeholders and align with programme objectives.
• Support users through testing, validation, and sign-off activities.

Skills

Dynamics 365 CRM

German language

English language

Stakeholder management

Workshops facilitation

Tools

Dynamics 365 Sales

Dynamics 365 Customer Service

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Dynamics 365 CRM Functional Consultant based in United Kingdom.

We are seeking an experienced, business-oriented Dynamics 365 CRM Functional Consultant to support a Customer Engagement transformation initiative in a fully remote environment. In this role, you will bridge the gap between business stakeholders and technical delivery teams, translating business needs into clear, actionable functional solutions. You will lead discovery sessions, assess existing processes, and define how Dynamics 365 can best support business objectives. Working closely with German-speaking stakeholders, you will facilitate workshops and document requirements and solution designs in German. You will also guide users through testing, validation, and adoption while communicating programme updates in English. This contract opportunity is ideal for a consultant who combines strong functional expertise with excellent stakeholder management skills.

Accountabilities

• Lead requirements-gathering and business process workshops with German-speaking stakeholders, conducting sessions fluently in German.
• Analyse existing processes and deliver fit-gap assessments, identifying standard Dynamics 365 configuration options, areas requiring customisation, and opportunities for business process change.
• Translate business requirements into clear target processes and functional solution designs that delivery teams can implement.
• Present and defend proposed solutions with business stakeholders, ensuring alignment with operational needs and programme objectives.
• Support business users throughout testing, validation, and formal sign-off activities.
• Help stakeholders transition to live use, supporting adoption and addressing functional questions during implementation.
• Communicate findings, risks, dependencies, and solution options to the wider programme team in English.

Requirements

• 6-7 years of relevant experience as a Dynamics 365 Customer Engagement functional consultant or Dynamics CRM business analyst.
• Demonstrable implementation experience with Dynamics 365 Sales, Customer Service, or both.
• Proven experience leading discovery and fit-gap assessments, supported by clear, documented deliverables.
• Strong functional knowledge of Dynamics 365 CRM capabilities, configuration options, and business process design.
• Fluency in both German and English, with the ability to facilitate workshops and produce functional documentation in German and communicate programme updates in English.
• Excellent analytical, communication, facilitation, and stakeholder management skills.
• Ability to work independently in a fully remote setting and collaborate effectively with business stakeholders and delivery teams.
• Based in the UK or Europe, with the legal right to work in the country of residence.

Benefits

• Fully remote working arrangement.
• Contract engagement with a day-rate compensation model; rate to be agreed.
• Opportunity to contribute to a Dynamics 365 Customer Engagement initiative with direct business stakeholder involvement.
• Business-facing responsibilities that combine process analysis, functional solution design, testing, and user adoption.
• Collaborative, international working environment using both German and English.
• Opportunity to apply specialist Dynamics 365 expertise without a primary software development focus.