Dynamics 365 Change & Adoption Lead

Reed Technology; Uxbridge; Hybrid; GBP 55.000 - 75.000; Vollzeit

Zusammenfassung

Reed Technology seeks a Dynamics 365 Specialist – Systems Analyst to act as the primary partner for Dynamics 365 users, driving system improvements and adoption. The role focuses on capturing business challenges, delivering end-to-end CRM improvements and leading change activities across departments.

You will shape a prioritised Dynamics 365 roadmap, coordinate deployments, ensure data governance and GDPR compliance, and train users to maximise CRM value. Hybrid working in the UK is offered.

Qualifikationen

• StrongHands-onExperienceWithMicrosoftDynamics365
• DemonstrableExperienceDeliveringOperationalAndBusinessProcessImprovementsThroughTechnology
• ExperienceIntegratingCRMAndBusinessSystemsToImproveCustomerJourneys
• StrongAnalyticalAndProblemSolvingSkills
• ExcellentCommunicationAndPresentationSkills
• ExperienceManagingStakeholderRelationshipsAcrossMultipleBusinessFunctions
• Customer-focusedApproachWithA PassionForContinuousImprovement
• StrongUnderstandingOfDataQualityGovernanceAndCustomerDataManagement
• ExperienceSupportingChangeManagementAndDrivingUserAdoption

Aufgaben

• Act as the primary partner for Dynamics 365 users across the organisation
• Build strong stakeholder relationships and understand business challenges and requirements
• Lead regular business change forums and user engagement activities
• Develop and maintain a prioritised Dynamics 365 product roadmap
• Identify opportunities for process automation, efficiency gains and service improvements
• Translate business requirements into practical system solutions and enhancements
• Manage Dynamics 365 support activities, ensuring issues are resolved within agreed SLAs
• Coordinate development, testing and deployment of system changes
• Deliver user training and support to encourage system adoption and best practice
• Analyse customer and business feedback to drive continuous improvement
• Ensure data integrity, governance and GDPR compliance across business applications
• Collaborate with internal teams and external technology partners to deliver successful outcomes

Kenntnisse

Dynamics 365

Process improvement

CRM integration

Data analysis

Stakeholder management

Change management

User training

Data governance

GDPR compliance

Jobbeschreibung

Reed Technology seeks a Dynamics 365 Specialist – Systems Analyst to act as the primary partner for Dynamics 365 users, driving system improvements and adoption. The role focuses on capturing business challenges, delivering end-to-end CRM improvements and leading change activities across departments.

You will shape a prioritised Dynamics 365 roadmap, coordinate deployments, ensure data governance and GDPR compliance, and train users to maximise CRM value. Hybrid working in the UK is offered.