Dynamics 365 Business Analyst

SoftNice; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT consulting firm in the United Kingdom seeks a Dynamics 365 Certified Consultant to support clients in the banking sector. This entry-level position involves defining product vision, backlog management, and user training. The ideal candidate has experience in Dynamics 365 and strong communication skills. A full-time role with an emphasis on stakeholder engagement and Agile methodologies.

Qualifications

• Experience in Dynamics 365 as a Business Analyst.
• Ability to prioritize and manage product backlog.
• Strong communication skills for training and user support.

Responsibilities

• Define and communicate the product vision and roadmap.
• Lead discovery analysis meetings with the client.
• Gather system and software requirements and document user stories.

Skills

Dynamics 365

Business Analysis

Stakeholder Engagement

Backlog Management

GAP Analysis

User Stories Writing

Training

Agile Methodologies

Effective Communication

Job description

Is it Onsite/Remote/Hybrid: 4 days onsite in a week

Start Date: Immediate

Job Description

• Dynamics 365 Certified Consultant, having worked as Business Analyst
• Good experience in CRM within leading Banking organization
• Define and communicate the product vision and stakeholder alignment. Translate business goals into a clear vision and roadmap, continuously engage stakeholders and the development team, and make decisions to keep the product on track toward desired outcomes.
• Prioritize and manage the product backlog. Ensure backlog items are clearly defined, ordered by value and risk, and ready for development. Make trade‑off decisions to maximize product value and adjust priorities based on feedback and changing business needs.
• Leading and/or participating in discovery analysis meetings with the client to understand current business processes that need to be incorporated into Dynamics CRM.
• Expert in writing User stories with elaborate definition of done.
• Conducting GAP analyses to determine difference between application and business processes.
• Providing a demonstration of software and solution to prospects or at customer events.
• Gathering system and software requirements and documentation of Product backlog/ User stories.
• Creating documentation to define workflow and requirements.
• Identifying creative solutions for processes that aren’t fully accomplished by standard Dynamics CRM processing.
• Working with the client to understand legacy data components and identifying and documenting the appropriate location for such data in Dynamics CRM.
• Designing, architecting and implementing integrations and migrations between Dynamics CRM and a variety of products.
• Training users in a hands‑on methodology.
• Providing on‑going support to end users, assisting with trouble‑shooting or additional training via email, phone or site visits.
• Maintaining and expanding client relationships through delivery of high‑quality services.
• Provide expert advice on the CRM Dynamics supported features and Banking domain.
• Ability to work efficiently with offshore Agile team members.
• Ability to share knowledge and train lower level staff.
• Ability to communicate effectively, both orally and in writing.
• Desire to learn and grow.
• Should be flexible and adaptable to work under tight timelines.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Research, Analyst, and Information Technology

Industries

• IT Services and IT Consulting