Dynamic Workplace Experience Concierge

Jones Lang LaSalle Incorporated; City Of London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Jones Lang LaSalle (JLL) invites applications for the Dynamic Workplace Experience Ambassador role at our London location. You will deliver front-of-house service, switchboard coverage and event coordination to create a premium workplace experience for colleagues and guests.

The ideal candidate has 1–3 years in hospitality or facilities, a bachelor’s degree, and strong customer service skills. You will collaborate with facilities, operations and client teams to ensure safe, welcoming spaces that

Qualifications

• Experience Bachelor's degree required.
• Minimum 1-3 years of prior relevant experience in hospitality, facility or property management, operations, and/or knowledge of commercial real estate.
• Previous experience in customer service, hospitality, security, meeting planning, or a related client-facing field.

Responsibilities

• Serve as the initial point of contact for all client colleague enquiries, issues, troubleshooting, and feedback related to services within the workplace, with the primary goal of positively impacting the care and comfort of client colleagues and guests.
• Be visibly engaged and well known in the workplace; spend a minimum of two hours per day welcoming colleagues while also walking floors to ensure workspaces are stocked and maintained.
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements, policies, regulations, and performance metrics.
• Create and own work orders for maintenance, safety, and security concerns through the appropriate channels and systems.
• Support data collection, analysis, and reporting to ensure alignment with the client's goals and objectives.

Skills

Customer service

Communication

Teamwork

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Jones Lang LaSalle (JLL) invites applications for the Dynamic Workplace Experience Ambassador role at our London location. You will deliver front-of-house service, switchboard coverage and event coordination to create a premium workplace experience for colleagues and guests.

The ideal candidate has 1–3 years in hospitality or facilities, a bachelor’s degree, and strong customer service skills. You will collaborate with facilities, operations and client teams to ensure safe, welcoming spaces that