Logistics Coordinator - Hybrid

b3 recruitment ltd; Essex; On-site; GBP 26,100 - 31,900; Full time

Benefits offered by this job

25 days holiday

Pension

Training investment

Referral programme

Wellbeing programmes

Mental health first aiders

Employee assistance programme

Onsite parking

Sickness pay

Flu vouchers

Job summary

b3 recruitment ltd is seeking a Logistics Coordinator in Essex to coordinate customer orders and logistics, liaise with transport providers, and support the Customer Fulfilment team. You will manage loading schedules, freight collections, and stock documentation while maintaining high standards of service.

The role requires strong organisational skills, attention to detail, and the ability to handle multiple priorities.

Qualifications

• Experience in logistics and/or customs clearance stock management.
• Awareness of health and safety/quality assurance in relevant role.

Responsibilities

• Coordinate deliveries by planning transport, confirming loading, arranging freight, and ensuring timely order fulfilment.
• Support stock flow by coordinating deliveries, processing stock adjustments, and booking stock against batches and best-before dates.
• Provide excellent customer service by handling transport queries and damage claims, and supporting colleagues during workload fluctuations.
• Maintain compliance with QA, GDPR, Health & Safety, and Working Time Regulations; support audits and continuous improvement initiatives.

Skills

Excellent communication

Organisational skills

Multitasking

Tools

CRM/365/ERP

Job description

This role is working for a successful BRC AA Graded food manufacturer. The company produces high-quality food products and exceptional service - enabling their food manufacturing customers to innovate and increase productivity without compromising on quality.

About the Logistics Coordinator job

The purpose of your role is to coordinate customer orders and logistics activities, liaise with transport providers, and work collaboratively with internal departments to ensure the efficient fulfilment of customer requirements and the delivery of an outstanding customer experience. As a key member of the Customer Fulfilment team, you will use your strong organisational skills, attention to detail, and ability to manage multiple priorities while maintaining the highest standards of service.

Key tasks

• Coordinate customer deliveries by planning and organising transport, confirming loading schedules, arranging freight collections, customs clearance where required, and managing parcel shipments through approved carriers. Work closely with transport providers and the warehouse to ensure timely and accurate order fulfilment.
• Support the smooth flow of stock by coordinating deliveries and shipments, processing stock adjustments, booking stock against the correct batch numbers and best‑before dates, and providing necessary product documentation where required.
• Provide excellent customer service by managing transport‑related queries, arranging collections for damaged goods, processing damage claims, handling incoming telephone calls, and supporting colleagues across the Customer Services team as workloads fluctuate.
• Maintain compliance with company policies and regulatory requirements, including Quality Assurance, GDPR, Health & Safety, and Working Time Regulations. Support internal and external audits, and elevate any operational issues, and contribute to continuous improvement, sustainability, diversity, equity and inclusion, and wellbeing initiatives.

About You

• The successful candidate shall have experience in logistics and/or customs clearance stock management and awareness of health and safety/ quality assurance from a relevant role.
• Excellent communication skills both written and verbally, as well as basic software experience i.e. CRM/365/ERP or similar.

More details

The Logistics Coordinator job (ref:9086) is paying up to £29,000 per annum according to your experience.

The site is in Essex and is commutable from Halstead, Braintree, Manningtree, Colchester and surrounding areas.

The package includes 25 days holiday, Pension, Investment in People and Training, Referral Programme for successful employee referrals, Wellbeing and Engagement Programmes, Onsite Mental Health First Aiders, Employee Assistance Programme for yourself, your partner and any children in full‑time education up to the age of 21, this includes counselling, Onsite Car Parking, Company Sickness Pay, Seasonal Flu Vouchers.

The working hours are Monday to Friday, 9am to 5pm with one day a week WFH.

Alternate job titles

Customer Fulfilment Coordinator | Customer Operations Coordinator | Customer Logistics Coordinator | Customer Service & Logistics Coordinator | Customer Supply Coordinator | Supply Chain Administrator