Customer Fulfilment & Logistics Coordinator

Zeelandia Ltd; Colchester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Cycle-to-work scheme

EV scheme

Job summary

Zeelandia Ltd in Colchester is seeking a Customer Fulfilment & Logistics Coordinator to join our site-based team. You will coordinate customer orders, manage logistics activities, liaise with transport providers, and work with internal departments to deliver an outstanding customer experience.

The role requires strong organisation, attention to detail, and the ability to balance multiple priorities while maintaining high service standards.

Qualifications

• Digital/Systems: 365/CRM/ERP at basic/intermediate minimum.
• Compliance awareness: H&S/QA relevant to the role.
• Proven experience in (preferably) foodstuff stock fulfilment.
• Skills: Customer management, data analysis (Excel/BI), problem solving, lateral thinking.
• Clear written/verbal communication; able to respond to customers accurately and politely.
• Experience in logistics/customs clearance stock management.

Responsibilities

• Raise and communicate purchase orders with Zeelandia countries in line with stock report vs forecast through 365.
• Confirm products required for loading with Zeelandia branch and confirm loading plan and arrange transport accordingly.
• Planning & organising tanker delivery for specific customers.
• Liaising with Hauliers to arrange freight collection/Delivery arrangement of customs clearance where required.
• Arrange transportation of items through DPD/DHL.
• Arrange uplifts for transportation/customer damages.
• File claims for any damage claims submitted by the customer.
• Liaise with warehouse related to stock/deliveries/shipments.
• Support during audits.
• Answering telephone and redirect calls to the relevant departments.
• Processing any stock adjustments.
• Booking in stock aligning with batch numbers & BBE.
• Maintain awareness of compliance & risk at all times (QA, GDPR, H&S, WTR).
• Escalate any issues promptly to the Team Leader / CSM.
• Assist CS colleagues in any areas required as workloads fluctuate.
• Contribute to DEI, sustainability and wellbeing initiatives relevant to the role.

Skills

Customer management

Data analysis

Problem solving

Lateral thinking

Job description

Customer Fulfilment & Logistics Coordinator

At Zeelandia, we’re excited to be recruiting a Customer Fulfilment & Logistics Coordinator to join our fantastic team. This is a brilliant opportunity for someone who thrives in a fast‑paced environment, enjoys building strong relationships with customers and colleagues, and takes pride in ensuring orders are delivered accurately, efficiently, and on time.

As a key member of our Customer Fulfilment team, you’ll play an essential role in coordinating customer orders, managing logistics activities, liaising with transport providers, and working closely with internal departments to deliver an outstanding customer experience. You’ll be highly organised, detail-oriented, and able to balance multiple priorities while maintaining excellent service standards.

PLEASE NOTE

• This is a site‑based role.
• We are unable to offer sponsorship or employ anyone requiring visa sponsorship now or in the future.
• No agencies please.

Raise and communicate purchase orders with Zeelandia countries in line with stock report vs forecast through 365.

• Confirm products required for loading with Zeelandia branch and confirm loading plan and arrange transport accordingly.
• Planning & organising tanker delivery for specific customers.
• Liaising with Hauliers to arrange freight collection/Delivery arrangement of customs clearance where required.
• Arrange transportation of items through DPD/DHL.
• Arrange uplifts for transportation/customer damages.
• File claims for any damage claims submitted by the customer.
• Provide COC/COA where required.
• Liaise with warehouse related to stock/deliveries/shipments.
• Support during audits.
• Answering telephone and redirect calls to the relevant departments.
• Processing any stock adjustments.
• Booking in stock aligning with batch numbers & BBE.
• Maintain awareness of compliance & risk at all times (QA, GDPR, H&S, WTR).
• Escalate any issues promptly to the Team Leader / CSM.
• Assist CS colleagues in any areas required as workloads fluctuate.
• Contribute to DEI, sustainability and wellbeing initiatives relevant to the role.

A balance of -

• Supply chain planning
• Logistics and customs
• Customer fulfilment
• Administrative support

Essential

• Digital/Systems: 365/CRM/ERP at basic/intermediate minimum.
• Compliance awareness: H&S/QA relevant to the role.
• Proven experience in (preferably) foodstuff stock fulfilment.
• Skills: Customer management, data analysis (Excel/BI), problem solving, lateral thinking.
• Clear written/verbal communication; able to respond to customers accurately and politely.
• Experience in logistics/customs clearance stock management.

With additional benefits including cycle-to-work and EV schemes, this is a role where you’ll not only build your career but feel part of something bigger.