DV-Cleared Service Architect — Service Design & Ops

LA International Computer Consultants Ltd; Basingstoke and Deane; On-site; GBP 90,000 - 120,000; Full time

Job summary

LA International Computer Consultants Ltd is seeking a Service Architect with Active DV Clearance to drive service design across solution life cycles. You will author design collateral, review peers’ outputs, and perform service management impact assessments while ensuring governance and compliance across ITIL-aligned processes.

You will map requirements, facilitate readiness activities, and support through-life service management, transitions, and risk mitigation in collaboration with solution,

Qualifications

• Strong Service Architecture and Service Management experience within complex technology environments.
• Strong knowledge of ITIL and ISO 20000 Service Management frameworks.
• Detailed understanding of ITIL processes, ITSM tooling and Enterprise Management tooling.
• Strong knowledge of Service Management concepts, techniques and service life cycle principles.
• Experience producing HLDs and detailed Service Design documentation.
• Strong process and architecture modelling experience using UML and BPMN.
• Knowledge and experience of SIAM operating models.
• Experience with requirements mapping, compliance and Service Management impact assessments.
• Experience supporting Service Transition, Exit Management and operational readiness.
• Understanding of PRINCE2 and Agile programme and project delivery frameworks.
• Commercial understanding of schedules and Statements of Work.
• Strong stakeholder management skills with the ability to influence overall solution design.

Responsibilities

• Own and author Service Design collateral, including HLDs, BPMN models, processes, procedures and compliance statements.
• Review Service Design documentation produced by peers and ensure appropriate quality standards are maintained.
• Undertake Service Management impact assessments across service and technology designs.
• Map customer requirements and demonstrate compliance against agreed outcomes.
• Facilitate service readiness and operational acceptance activities.
• Perform Service Transition and Exit Management activities.
• Support the through-life management of services and technologies.
• Identify and escalation service risks and issues to the appropriate domain lead.
• Work with the overall Solution Owner and influence solution design to improve service stability, supportability and efficiency.
• Contribute to wider disciplines including Test and Security.

Job description

LA International Computer Consultants Ltd is seeking a Service Architect with Active DV Clearance to drive service design across solution life cycles. You will author design collateral, review peers’ outputs, and perform service management impact assessments while ensuring governance and compliance across ITIL-aligned processes.

You will map requirements, facilitate readiness activities, and support through-life service management, transitions, and risk mitigation in collaboration with solution,