DV-Cleared Service Architect for Service Design & Transition

LA International; Basingstoke; On-site; GBP 80,000 - 105,000; Full time

Benefits offered by this job

Queens Award for Enterprise

Enhanced Government Security Accredit

Job summary

LA International is seeking a Service Architect who must hold an Active DV Clearance. The role collaborates with solution, engineering, security and test teams to embed Service Management requirements across the lifecycle.

Responsibilities include authoring HLDs, reviewing design docs, mapping requirements, and guiding service readiness and transitions. You will drive through-life service management, manage risks, and influence design for stability and efficiency, while contributing to tests and

Qualifications

• Strong service architecture and management experience in complex tech environments.
• Deep knowledge of ITIL and ISO 20000 service management frameworks.
• Experience producing HLDs and detailed service design documentation.
• Proficient in UML and BPMN modelling for service designs.
• Understanding SIAM operating models and service transition activities.

Responsibilities

• Own and author service design collateral, including HLDs, BPMN models, processes, procedures and compliance statements.
• Review service design documentation and ensure quality standards are maintained.
• Undertake service management impact assessments across service and technology designs.
• Map customer requirements and demonstrate compliance against agreed outcomes.
• Facilitate service readiness and operational acceptance activities.
• Perform service transition and exit management activities.
• Support through-life management of services and technologies.
• Identify and escalate service risks and issues to the domain lead.
• Influence solution design with the Solution Owner to improve stability and efficiency.
• Contribute to wider disciplines including Test and Security.

Skills

Service Architecture

Service Management

ITIL & ISO 20000

HLDs & Service Design

UML & BPMN Modelling

SIAM Operating Model

Stakeholder Management

PRINCE2 & Agile

Job description

LA International is seeking a Service Architect who must hold an Active DV Clearance. The role collaborates with solution, engineering, security and test teams to embed Service Management requirements across the lifecycle.

Responsibilities include authoring HLDs, reviewing design docs, mapping requirements, and guiding service readiness and transitions. You will drive through-life service management, manage risks, and influence design for stability and efficiency, while contributing to tests and