DV-Cleared Service Architect

Project Freelance; Hart; Remote; GBP 70,000 - 100,000; Full time

Job summary

LA International is seeking a Service Architect to tightly weave Service Management requirements into the solution lifecycle. The role focuses on creating and reviewing service design collateral, conducting impact assessments, and ensuring readiness across service transitions.

A strong ITIL/ISO 20000 background, and experience with HLDs and BPMN are essential. The successful candidate will map requirements, demonstrate compliance, and collaborate with solution, engineering, security and test

Qualifications

• Experience in service design collateral (HLDs, BPMN, processes) and compliance statements.
• Knowledge of ITIL processes, ITSM tooling and enterprise management tooling.
• Experience with SIAM operating models and service lifecycle principles.
• Experience producing HLDs and detailed Service Design documentation.
• Strong UML and BPMN modelling skills and stakeholder influence.

Responsibilities

• Own and author Service Design collateral, including HLDs, BPMN models, processes, procedures and compliance statements.
• Review Service Design documentation produced by peers and ensure quality standards.
• Undertake Service Management impact assessments across service and technology designs.
• Map customer requirements and demonstrate compliance against agreed outcomes.
• Facilitate service readiness and operational acceptance activities.
• Perform Service Transition and Exit Management activities.
• Support through-life management of services and technologies.
• Identify and escalate service risks and issues to the domain lead.
• Influence solution design to improve service stability, supportability and efficiency.
• Contribute to wider disciplines including Test and Security.

Skills

Service architecture

ITIL knowledge

ISO 20000

UML/BPMN modelling

SIAM operating models

Requirements mapping

Service transition & exit

Stakeholder management

PRINCE2 & Agile

Security cleared readiness

Job description

LA International is seeking a Service Architect to tightly weave Service Management requirements into the solution lifecycle. The role focuses on creating and reviewing service design collateral, conducting impact assessments, and ensuring readiness across service transitions.

A strong ITIL/ISO 20000 background, and experience with HLDs and BPMN are essential. The successful candidate will map requirements, demonstrate compliance, and collaborate with solution, engineering, security and test