Service Architect - DV Cleared

Project Freelance; Hart; Remote; GBP 70,000 - 100,000; Full time

Job summary

LA International is seeking a Service Architect to tightly weave Service Management requirements into the solution lifecycle. The role focuses on creating and reviewing service design collateral, conducting impact assessments, and ensuring readiness across service transitions.

A strong ITIL/ISO 20000 background, and experience with HLDs and BPMN are essential. The successful candidate will map requirements, demonstrate compliance, and collaborate with solution, engineering, security and test

Qualifications

• Experience in service design collateral (HLDs, BPMN, processes) and compliance statements.
• Knowledge of ITIL processes, ITSM tooling and enterprise management tooling.
• Experience with SIAM operating models and service lifecycle principles.
• Experience producing HLDs and detailed Service Design documentation.
• Strong UML and BPMN modelling skills and stakeholder influence.

Responsibilities

• Own and author Service Design collateral, including HLDs, BPMN models, processes, procedures and compliance statements.
• Review Service Design documentation produced by peers and ensure quality standards.
• Undertake Service Management impact assessments across service and technology designs.
• Map customer requirements and demonstrate compliance against agreed outcomes.
• Facilitate service readiness and operational acceptance activities.
• Perform Service Transition and Exit Management activities.
• Support through-life management of services and technologies.
• Identify and escalate service risks and issues to the domain lead.
• Influence solution design to improve service stability, supportability and efficiency.
• Contribute to wider disciplines including Test and Security.

Skills

Service architecture

ITIL knowledge

ISO 20000

UML/BPMN modelling

SIAM operating models

Requirements mapping

Service transition & exit

Stakeholder management

PRINCE2 & Agile

Security cleared readiness

Job description

Service Architect

Must have an Active DV Clearance

Work closely with solution, engineering, security and test teams to ensure Service Management requirements are embedded throughout the solution lifecycle.

Service Architect Responsibilities

• Own and author Service Design collateral, including HLDs, BPMN models, processes, procedures and compliance statements.
• Review Service Design documentation produced by peers and ensure appropriate quality standards are maintained.
• Undertake Service Management impact assessments across service and technology designs.
• Map customer requirements and demonstrate compliance against agreed outcomes.
• Facilitate service readiness and operational acceptance activities.
• Perform Service Transition and Exit Management activities.
• Support the through-life management of services and technologies.
• Identify and escalation service risks and issues to the appropriate domain lead.
• Work with the overall Solution Owner and influence solution design to improve service stability, supportability and efficiency.
• Contribute to wider disciplines including Test and Security.

Service Architect Skills and Experience

• Strong Service Architecture and Service Management experience within complex technology environments.
• Strong knowledge of ITIL and ISO 20000 Service Management frameworks.
• Detailed understanding of ITIL processes, ITSM tooling and Enterprise Management tooling.
• Strong knowledge of Service Management concepts, techniques and service lifecycle principles.
• Experience producing HLDs and detailed Service Design documentation.
• Strong process and architecture modelling experience using UML and BPMN.
• Knowledge and experience of SIAM operating models.
• Experience with requirements mapping, compliance and Service Management impact assessments.
• Experience supporting Service Transition, Exit Management and operational readiness.
• Understanding of PRINCE2 and Agile programme and project delivery frameworks.
• Commercial understanding of schedules and Statements of Work.
• Strong stakeholder management skills with the ability to influence overall solution design.

Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.