DV-Cleared Cloud Support Engineer - 3rd/4th Line

LA International Computer Consultants Ltd; Basingstoke; On-site; GBP 60,000 - 75,000; Full time

Job summary

LA International Computer Consultants Ltd is seeking a 3rd/4th Line Cloud Support Engineer in the United Kingdom. The role requires an Active DV clearance and involves responding to escalations from 2nd Line support teams, monitoring systems, and performing change activities to keep services secure and reliable.

You will provide technical leadership, support lifecycle management of platforms, and produce documentation.

Qualifications

• Experience with VMware stack and Horizon VDI.
• Strong Windows Server administration including AD, DNS, SQL and SCOM.
• Understanding of networking concepts.
• Ability to own issues and lead resolution.

Responsibilities

• Respond to escalations from 2nd Line support teams.
• Monitor systems using event management tooling and resolve incidents.
• Perform change activities in line with defined processes.
• Support lifecycle management of platforms to maintain vendor supportability.
• Carry out readiness assessments for new services entering production.
• Produce and maintain technical documentation and support materials.
• Provide technical leadership across support activities where required.

Skills

VMware vCenter

ESXi

NSX

VCF

Horizon VDI

Active Directory

DNS

SQL Server

SCOM

Networking concepts

Problem solving

Ownership

Tools

PowerShell

MECM

vCloud Director

Aria Operations

Windows Server

Job description

LA International Computer Consultants Ltd is seeking a 3rd/4th Line Cloud Support Engineer in the United Kingdom. The role requires an Active DV clearance and involves responding to escalations from 2nd Line support teams, monitoring systems, and performing change activities to keep services secure and reliable.

You will provide technical leadership, support lifecycle management of platforms, and produce documentation.