DV Cleared Call Coordinator / VIP Conferencing Support

Salt; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Salt is recruiting for two DV Cleared Call Coordinators to join a high-profile environment in Westminster, providing communications and conferencing support to VIP and VVIP users. This role focuses ~90% on call coordination and conferencing, with ~10% offering basic 1st line IT/service desk support.

You will coordinate and manage important calls and conference calls for VIP/VVIP users, ensuring communications are established quickly, accurately and professionally, while maintaining discretion

Qualifications

• Experience in switchboard or communications operations.
• Proven ability to coordinate conference calls.
• Experience in government, defence or other secure environments.

Responsibilities

• Set up and coordinate conference calls for VIP and VVIP users.
• Manage incoming and outgoing call requests.
• Connect multiple participants and ensure calls are established correctly.
• Provide a highly professional, discreet service to senior stakeholders.
• Monitor and manage conferencing requirements.
• Respond quickly to urgent or high-priority requests.
• Provide basic 1st line IT support when required.
• Log and escalate technical issues to appropriate support teams.

Skills

Switchboard

Conference call coordination

Secure environments

Job description

We are currently recruiting for two DV Cleared Call Coordinators to join a high-profile environment in Westminster, providing communications and conferencing support to VIP and

VVIP users.

This is not a traditional IT Service Desk position. Approximately 90% of the role is focused on call coordination and conferencing, with around 10% involving basic 1st Line IT/service desk support.

The Role

You will be responsible for coordinating and managing important calls and conference calls for VIP/VVIP users, ensuring communications are established quickly, accurately and professionally.

Key responsibilities will include:

• Setting up and coordinating conference calls for VIP and VVIP users
• Managing incoming and outgoing call requests
• Connecting multiple participants and ensuring calls are established correctly
• Providing a highly professional and discreet service to senior stakeholders
• Monitoring and managing conferencing requirements
• Responding quickly to urgent or high-priority requests
• Providing basic 1st Line support where required
• Logging and escalating technical issues to the appropriate support teams

What We're Looking For

We are interested in candidates with experience in areas such as:

• Switchboard or communications operations
• Conference call coordination
• Government, defence or other secure environments

Excellent communication skills, professionalism, discretion and the ability to remain calm when dealing with high-priority requests are essential.