DV Switchboard Call Handler

Rise Technical Recruitment Ltd; City Of London; On-site; GBP 46,000 - 55,000; Full time

Job summary

Rise Technical Recruitment Ltd is assisting a government client by recruiting two DV clearance–level Call Handlers for a six‑month contract in Central London. The role is fully onsite with daytime shifts and weekend cover after onboarding.

You will handle calls and switchboard enquiries using ICT systems and telephony tools, delivering high‑quality customer service in a DV security‑cleared environment.

Qualifications

• Current DV clearance or eligibility to obtain DV clearance is essential.
• Relevant experience in call handling, switchboard, contact centre or service desk call handling.
• Strong customer service, verbal communication and listening skills.
• Calm, confident and responsive under pressure.
• Organised, reliable and comfortable using ICT systems and telephony tools.
• Police, national security or defence experience would be highly advantageous.

Responsibilities

• Handle calls and switchboard enquiries within a DV security-cleared environment.
• Use telephony tools and ICT systems to manage calls.
• Work collaboratively with colleagues and manage competing priorities.
• Cover daytime shifts within a service operating on a 24/7 rota.
• Participate in weekend cover following the initial onboarding period.

Skills

DV clearance

Call handling

Switchboard experience

Customer service

Clear communication

Calm under pressure

Organised

Tools

Telephony tools

ICT systems

Job description

DV Switchboard Call Handler

£250 - £300 per day (Inside IR35) + 6 Month Contract + Immediate Start + Daytime Shifts

Westminster, Central London SW1 - Fully Onsite

Are you an experienced Call Handler, Switchboard Operator or Communications Operator with DV clearance, or eligibility to obtain it, looking for a six-month contract in Central London?

A government client is recruiting two Call Handlers for an immediate start, supporting its communications function within a DV security-cleared environment. This is a non-IT role, handling calls and switchboard enquiries using ICT systems and telephony tools, with an initial onboarding period of a few weeks.

You will work five days per week onsite, covering daytime shifts starting at either 07:45 or 10:45. Following onboarding, weekend cover will form part of your five working days each week. The role would suit someone who communicates clearly, delivers strong customer service and remains calm under pressure.

The Role

• Handle calls and switchboard enquiries within a DV security-cleared environment
• Use telephony tools and ICT systems to manage calls
• Work collaboratively with colleagues and manage competing priorities
• Cover daytime shifts within a service operating on a 24/7 rota
• Participate in weekend cover following the initial onboarding period

The Person

• Current DV clearance or eligibility to obtain DV clearance is essential
• Relevant experience in call handling, switchboard, contact centre or service desk call handling
• Strong customer service, verbal communication and listening skills
• Calm, confident and responsive under pressure
• Organised, reliable and comfortable using ICT systems and telephony tools
• Police, national security or defence experience would be highly advantageous

Reference Number: BBBH280782

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.