Reference Number: BBBH280782

Rise Technical Recruitment Ltd; Greater London; Hybrid; GBP 46,000 - 55,000; Part time

Job summary

Rise Technical Recruitment Ltd is recruiting two DV switchboard call handlers for a six-month contract in Central London. This role is fully onsite in Westminster and offers daytime shifts with immediate start. The job involves handling calls and switchboard enquiries using ICT systems and telephony tools, with a short onboarding period.

You will work five days per week onsite, with shifts starting at 07:45 or 10:45. After onboarding, weekend cover becomes part of the schedule.

Qualifications

• DV clearance or eligibility to obtain DV clearance is essential.
• Experience in call handling, switchboard, contact centre or service desk call handling.
• Strong customer service, verbal communication and listening skills.

Responsibilities

• Handle calls and switchboard enquiries in a DV security-cleared environment.
• Use telephony tools and ICT systems to manage calls.
• Collaborate with colleagues and manage competing priorities.
• Cover daytime shifts within a 24/7 rota.
• Participate in weekend cover after onboarding.

Skills

Call handling

Customer service

Verbal communication

Listening skills

Calm under pressure

Organised

ICT systems

Tools

Telephony tools

ICT systems

Job description

DV Switchboard Call Handler

£250 - £300 per day (Inside IR35) + 6 Month Contract + Immediate Start + Daytime Shifts

Westminster, Central London SW1 - Fully Onsite

Are you an experienced Call Handler, Switchboard Operator or Communications Operator with DV clearance, or eligibility to obtain it, looking for a six-month contract in Central London?

A government client is recruiting two Call Handlers for an immediate start, supporting its communications function within a DV security-cleared environment. This is a non-IT role, handling calls and switchboard enquiries using ICT systems and telephony tools, with an initial onboarding period of a few weeks.

You will work five days per week onsite, covering daytime shifts starting at either 07:45 or 10:45. Following onboarding, weekend cover will form part of your five working days each week. The role would suit someone who communicates clearly, delivers strong customer service and remains calm under pressure.

The Role:

• Handle calls and switchboard enquiries within a DV security-cleared environment
• Use telephony tools and ICT systems to manage calls
• Work collaboratively with colleagues and manage competing priorities
• Cover daytime shifts within a service operating on a 24/7 rota
• Participate in weekend cover following the initial onboarding period

The Person:

• Current DV clearance or eligibility to obtain DV clearance is essential
• Relevant experience in call handling, switchboard, contact centre or service desk call handling
• Strong customer service, verbal communication and listening skills
• Calm, confident and responsive under pressure
• Organised, reliable and comfortable using ICT systems and telephony tools
• Police, national security or defence experience would be highly advantageous

Reference Number: BBBH280782

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.