DV 2nd Line Support Engineer

Opplæringskontoret for Offshore fag; Basingstoke; On-site; Full time

Job summary

A leading company is seeking a 2nd Line Storage Support Engineer in Basingstoke. The role involves supporting a high-profile user community, utilizing IT Service Management tools, and ensuring effective communication with stakeholders. Candidates should be prepared for shift work and may need to obtain security clearance.

Qualifications

• Assist high-profile user community and maintain contact with customers.
• Utilize IT Service Management Toolset and monitor Event Management tooling.

Responsibilities

• Triage and escalate issues as part of daily responsibilities.
• Work with 2nd and 3rd Line engineers.

Skills

ITSM Tooling

Event Management Tooling

Effective communication

Tools

MECM

SCCM

Job description

Role: 2nd Line Storage Support Engineer

Location: Basingstoke

We are seeking a 2nd Line System Administrator to join our team of 2nd and 3rd Line engineers. Your responsibilities will include assisting a high-profile user community, maintaining daily contact with customers and stakeholders, and utilizing the IT Service Management Toolset. Monitoring Event Management tooling, triage, and escalation are critical aspects of this role.

Required Skills:

1. ITSM Tooling
2. Event Management Tooling (SolarWinds and SCOM)
3. MECM
4. SCCM
5. Effective communication

Additional Details:

• Target Start Date: ASAP
• Target End Date: 30/11/25
• Recruitment Type: Contractor
• Rate: £350+
• Location: Basingstoke (Travel to customer site required)
• Clearance Required: DV
• Working Pattern: Shift work (0700 - 1500 or 1100 - 1900)

Additional Information:

Due to the urgency of this position, candidates with or who have previously held high-level security clearance are encouraged to apply. Successful applicants will be required to obtain security clearance, which can take up to 18 weeks. LA International is a HMG-approved ICT Recruitment and Project Solutions Consultancy, operating globally from the UK’s largest single-site. We welcome applications from diverse backgrounds and experiences.

LA International has received multiple awards, including The Queen’s Award for Enterprise: International Trade, for the second consecutive period.