2nd Line Wintel Support Engineer - DV Cleared

Experis; Basingstoke; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a skilled 2nd Line Wintel Support Engineer to join their team in Basingstoke. The role involves providing essential support across a broad Windows estate, ensuring high-profile users receive excellent service. Ideal candidates will have hands-on experience with ITSM tooling and strong troubleshooting abilities. This is a great opportunity to advance your infrastructure support career in a collaborative environment.

Qualifications

• Hands-on experience with ITSM tooling in a live service environment.
• Proficient with MECM and SCCM for patching, deployment, and monitoring.

Responsibilities

• Provide 2nd Line support within a team of experienced engineers.
• Respond to incidents and service requests using ITSM toolsets.
• Monitor and manage infrastructure using Event Management tooling.

Skills

Communication

Troubleshooting

Problem Solving

Tools

SolarWinds

SCOM

MECM

SCCM

Job description

2nd Line Wintel Support Engineer - Must have a valid DV Clearance

Join a team where your ideas, technical skills and collaboration will help shape the future of IT support. We're looking for a skilled 2nd Line Wintel Support Engineer who thrives in fast-paced environments and enjoys supporting high-profile users across critical infrastructure.

You'll be part of a dedicated team providing 2nd and 3rd line support across a broad Windows estate, with opportunities to grow your technical skills while contributing to a service that really makes a difference.

Key responsibilities:

• Provide 2nd Line support within a team of experienced infrastructure engineers

• Respond to incidents and service requests using ITSM toolsets

• Monitor and manage infrastructure using Event Management tooling (SolarWinds and SCOM)

• Escalate issues as needed while maintaining communication with stakeholders

• Support high-profile users, ensuring professionalism and efficiency at every touchpoint

• Collaborate closely with colleagues to troubleshoot and resolve technical issues

• Contribute to the maintenance and enhancement of Windows-based systems and environments

Essential skills and experience:

• Hands-on experience using ITSM tooling in a live service environment

• Strong working knowledge of Event Management tools including SolarWinds and SCOM

• Proficient with MECM and SCCM for patching, deployment and system monitoring

• Excellent communication skills, both written and verbal

• Strong troubleshooting abilities and a methodical approach to problem solving

• Comfortable working under pressure and managing competing priorities

• Shifts are 7am - 3pm or 11am - 7pm

This is a great opportunity to join a supportive and collaborative team, working on meaningful systems that support national-level services. If you're ready to take your infrastructure support career to the next level, we'd love to hear from you.